Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Munoz

Summary

Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.

Overview

17
17
years of professional experience

Work History

Sr Loan Specialist

Discover Financial
01.2013 - Current
  • Developed strong relationships with customers through high levels of customer service
  • Ability to Multitask with multiple systems and verify documentation and accuracy in a timely manor.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Coordinated team meetings to help increase performance and Incentive for fellow Team Members.
  • Volunteered in Personal Loans LRS department to help with overflow. Verified income and employment documents.
  • Assist in our “Stage" project, I provide accurate feedback on New Policies and Procedures and system updates before they are given to the entire Department.

Inside Sales Representative

Clear Link Technologies
04.2007 - 06.2012
  • Achieved the highest recognition in the company and was awarded top
    annual sales performer and was awarded a “Trip of a
    Lifetime” to Italy for myself and family.
  • Answered customers questions regarding products, prices, and availability.
  • Earned training in all products that was offered by the company and sold
    multiple products per phone call such as. Direct tv, Internet, ADT Home
    security, Satellite internet and tv. Becoming the most profitable agent.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.

Secretary- Recruiter

Nesco Resource
01.2007 - 12.2007
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Advertised job opportunities on social media platforms and job boards.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Coordinated schedules to arrange management interviews with applicants.

Education

High School Diploma -

Granger High School
West Valley City, UT
06.2003

Skills

  • Sales Expertise
  • Loan Application Management
  • Customer Interaction
  • Team Player
  • Multi task with multiple systems
  • Persuasion Techniques
  • Analytical and Critical Thinking
  • Creative Solutions
  • Loans
  • Banking
  • Credit Application Review
  • Fraud Prevention and Detection

Timeline

Sr Loan Specialist

Discover Financial
01.2013 - Current

Inside Sales Representative

Clear Link Technologies
04.2007 - 06.2012

Secretary- Recruiter

Nesco Resource
01.2007 - 12.2007

High School Diploma -

Granger High School

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Melanie Munoz