Melanie Neal
Pasadena,TX
Summary
Adept Customer Service Representative with a proven track record at Dominos Pizza Inc., where I consistently exceeded performance metrics, earning top performer recognition. Skilled in problem-solving and customer service, I enhanced satisfaction and loyalty through effective complaint resolution and empathetic engagement. Actively training for managerial roles, I bring critical thinking and computer proficiency to every challenge.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
02.2024 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively being trained to hold the skills to be promoted to a manager position.
Education
Highschool Degree - Art And Sculpture
Crosby High School
Crosby, TX05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Product Knowledge
- Order Processing
- Staff Training
- Building rapport
- Product Sales
- Sales expertise
- Store maintenance
- Recordkeeping strengths
Timeline
Customer Service Representative
Dominos Pizza Inc.
02.2024 - Current
Highschool Degree - Art And Sculpture
Crosby High School
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