Melanie Nerys
New Rochelle,NY
Summary
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Riverdale Chrysler Jeep
The Bronx, NY
04.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Sales Associate
Best Buy
The Bronx, NY
10.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Pharmacy Technician
Green Pharmacy
The Bronx, NY
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
Salesperson
Total Wireless "we Got You Covered"
The Bronx, NY
10.2023 - 08.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Lead Receptionist
Victory Mitsubishi
11.2022 - 10.2023
- Maintain daily log of all customers
- Ensure excellent service standards and maintains high customer satisfaction
- Answers incoming calls to the Service department and schedules appointments or directs caller when necessary
- Take detailed, accurate messages for managers
- Set and confirm appointments for Service department
- Schedule service for customers either in person or on the phone
- Greet customers with a friendly, professional attitude, answering any questions and/or direct them to the appropriate person or location
- Receive and process payments for products and services and closes repair orders
- Prepare deposits and maintain a cash management system
Lead Sales and Customer Service Manager
Metro By T-Mobile
06.2020 - 11.2022
- Performed and oversaw all operational activities such as, opening and closing duties
- Maintained and master knowledge of current sales and promotions
- Cultivated high-performance culture, motivating sales team to meet assigned sales goals
- Modeled sales expectations by utilizing various techniques and communicating product knowledge to customers
- Built loyalty through personalized customer connections creating positively memorable shopping experiences
- Ensured quick resolutions for all customer concerns
- Effectively execute and implement all company initiatives in a timely manner
- Operated with a friendly energy and passion, ensuring all customers feel welcomed and supported
- Optimized profit while preserving customer satisfaction
Secretary
CO & COHEN
The Bronx, NY
12.2018 - 05.2020
- Company Overview: Real Estate
- Provided clerical support to employees by copying, faxing, scanning and filing documents
- Handled incoming calls and transferred to appropriate personnel.
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity
- Organized envelopes, postage and mail correspondence for staff and management
- Handled all incoming correspondence
- Assisted customers by providing them with purposeful information to allow them to successfully deposit their payment
- Real Estate
Education
High School Regents Diploma -
Bronx Leadership Academy II
Bronx, New York06.2019
Skills
- Proficient in oral and written communication
- Ability to manage multiple projects
- Ability to analyze data and plan for higher achieving results
- Expert in Microsoft Office
- Expert in Adobe
- Expert in Google Work Space
- Telephone skills
- Time management
- Organization skills
Certification
- CPR/AED Professional Rescuers
- First Aid
- Administering Emergency Oxygen
Skills
- Strong attention to detail and accuracy
- Ability to deliver high quality customer service experiences
- Effectively use tools to assure all tasks are completed in a timely manner
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Riverdale Chrysler Jeep
04.2025 - Current
Sales Associate
Best Buy
10.2024 - 04.2025
Pharmacy Technician
Green Pharmacy
08.2024 - Current
Salesperson
Total Wireless "we Got You Covered"
10.2023 - 08.2024
Lead Receptionist
Victory Mitsubishi
11.2022 - 10.2023
Lead Sales and Customer Service Manager
Metro By T-Mobile
06.2020 - 11.2022
Secretary
CO & COHEN
12.2018 - 05.2020
High School Regents Diploma -
Bronx Leadership Academy II