Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Skills And Qualifications
Languages
Timeline
Generic

Melanie Nogueras

Lakeland,F

Summary

Progressive Sales & Services Coach with a proven track record of developing high-performing consultants through personalized coaching, performance analysis, and collaborative support. Experienced in driving results by aligning team goals with business needs, partnering cross-functionally, and adapting quickly to change. Known for a calm, consistent leadership style that builds trust, promotes accountability, and supports consultant growth. Ready to step into a Supervisor role to lead with intention, elevate team performance, and contribute to a positive, inclusive culture.

Overview

7
7
years of professional experience

Work History

Sales & Services Coach

Progressive
12.2023 - Current
  • Monitor and analyze consultant calls to gather data, identify root causes of performance gaps, and develop tailored coaching sessions to help consultants make progress in their roles and improve week by week.
  • Provide one-on-one coaching sessions to review consultant progress, provide actionable feedback, and discuss strategies that result in consistent performance improvement.
  • Maintain close communication with onboarding supervisors to review consultants’ progress and discuss any areas of concern, utilizing progress trackers and readiness reviews to ensure alignment and growth.
  • Tracked and analyzed performance metrics, including CRAs, tech/escalated, and aux modes, to identify trends and address opportunities for improvement.
  • Collaborate with other coaches to share insights, exchange best practices, and align coaching strategies across the team.
  • Facilitate meetings and present training materials to new hire onboarding classes, leveraging a variety of resources and tools to support learning.
  • Support new hire onboarding classes through the resource chat, providing timely assistance to consultants throughout their first weeks of call taking.
  • Documented all coaching sessions and outcomes to ensure clear records of consultant progress an support provided.
  • Mentored and provided support to new coaches who joined the team, offering guidance and sharing resources to help them succeed in their role.

Licensed Sales/Service Specialist

Progressive
01.2023 - 12.2023
  • Educate customers on insurance coverage options to ensure clear understanding of their insurance plans and selections.
  • Communicate insurance costs to customer with complete transparency, ensuring they have a clear understanding of the factors that contribute to their premiums.
  • Educate customers about the company’s plans, features, and rewards they receive for their continued business. Explain the program’s benefits to encourage customer loyalty and satisfaction.
  • Adhere to company guidelines and procedures to ensure accuracy and consistency in all aspect of services, including following established protocols when adding and removing vehicles, collecting payments, and enrolling customers in auto-pay options.
  • Help customers access and navigate the Progressive mobile app, providing guidance on features and helping customers access and sign important documents.
  • Conduct policy reviews to verify that all information provided by customers is accurate and complete. Identify and address any discrepancies or missing details to ensure policy accuracy.
  • Act as an interpreter for Spanish-speaking customers during interactions with different departments within the company. Facilitate effective communication and ensure accurate understanding between customers and company personnel.
  • Achieved Elite status 3 times in role.

Database and Programming Tutor

Polk State College
07.2022 - 12.2022
  • Provided one-on-one tutoring sessions to students seeking assistance with database management, programming languages and related coursework.
  • Assisted students in comprehending and applying fundamental and advanced concepts in databases and programming.
  • Utilized adaptable teaching methods based on the learner’s style, ensuring that each student’s unique learning needs were met effectively.
  • Evaluated students’ performance through assignments, projects, and practice assessments.
  • Offered constructive feedback and guidance to help students improve their understanding and skill in database and programming areas.
  • Created and maintained educational materials, resources, and guides to aid students in self-study and independent learning.
  • Collaborated with faculty and academic staff to align tutoring services with the class curriculum and learning objectives.

Engagement and Insights Coordinator

Quora
08.2018 - 01.2020
  • Actively participated on the Quora Spanish platform, responding to questions, comments, and inquiries, and fostering meaningful interactions with users.
  • Developed engaging and informative content for Quora Spanish, including well-researched answers, insightful responses, and thought-provoking discussions.
  • Added questions to the database and requested answers from the Spanish community to contribute to the growth of the Spanish platform.
  • Tracked and analyzed engagement metrics, such as views, upvotes, and follower growth, and monitored performance of Quora content and strategies.
  • Created and moderated two Quora spaces, including setting up guidelines, curating content, and ensuring a positive and engaging environment for community members.
  • Reviewed and moderated user-generated content within Spaces, including posts, comments, and discussions, to ensure compliance with community guidelines and Quora’s policies.
  • Actively engaged with Space members, initiated discussions, responded to questions, and fostered a vibrant and supportive community atmosphere.
  • Reached accomplishment of having one of my created Quora spaces become the most popular and visited space on the Spanish platform in 2020.

Education

BAS in Supervision and Management - Business Information Technology

Polk State College
Winter Haven, FL
10.2022

Advanced Technical Certificate - Business Information Tech ATC

Polk State College
Winter Haven, FL
10.2022

Skills

  • Proficient in Microsoft Office
  • Web development using HTML
  • Tableau dashboard development
  • Performance coaching
  • Effective leadership
  • Data analysis proficiency
  • Attention to Detail
  • Collaborative teamwork
  • Effective communication
  • Effective organizational skills

Accomplishments

  • Named Top Performer Coach in September 2024
  • Achieved Top Performer and Elite Status several times in Sales/Services role in 2024.
  • Chosen to appear in Polk State College’s Student Success Stories in 2022. Featured as the only female graduate Success Story for the Computer Science Department, emphasizing importance of women in technology and leadership.
  • Recommended by Data Mining professor for tutoring role in database and programming courses.

Additional Skills And Qualifications

  • Proficient in coaching others to guide and mentor individuals toward their goals.
  • Equipped with a solid educational foundation in supervision and management, providing a strong understanding of effective leadership and organizational principles.
  • Strong analytical and problem-solving skills to identify issues and develop effective solutions.
  • Attention to detail to ensure accuracy and precision in data analysis and report generation.
  • Ability to work collaboratively in a team environment, effectively communicating ideas and contributing to project goals.
  • Eagerness to learn new technologies, tools, and enhance skillset to advance professionally.
  • Strong organizational skills and ability to prioritize tasks to meet deadlines.
  • Excellent verbal and written communication skills to effectively convey information and collaborate with cross-functional teams.
  • Recommended by Data Mining professor for tutoring role in database and programming courses.
  • Chosen to appear in Polk State College’s Student Success Stories in 2022. Featured as the only female graduate Success Story for the Computer Science Department, emphasizing importance of women in technology and leadership.
  • Named Rising Star and achieved Elite status 3 times as a Sales/Services Specialist.
  • Named Top Performer as a Coach for month of September.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales & Services Coach

Progressive
12.2023 - Current

Licensed Sales/Service Specialist

Progressive
01.2023 - 12.2023

Database and Programming Tutor

Polk State College
07.2022 - 12.2022

Engagement and Insights Coordinator

Quora
08.2018 - 01.2020

BAS in Supervision and Management - Business Information Technology

Polk State College

Advanced Technical Certificate - Business Information Tech ATC

Polk State College

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