Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melanie Oatts

Las Vegas

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

45
45
years of professional experience

Work History

Call Center Representative

Mountaintop Ministries
Las Vegas
04.2025 - Current
  • I volunteer at MFM a few days a week. I call from a list to update database information and correct attendee information or membership status and information so it can be properly entered into database and enter updated email information.

Mail Carrier

United States Postal Office
Spring Valley
11.1985 - 09.2022
  • Delivered mail and packages to residential and business addresses efficiently.
  • Sorted and organized mail for accurate route delivery each day.
  • Followed established postal regulations and safety protocols consistently.
  • Received a million mile safe drivers certificate for safety.

NCR- Computer Operator/10 key by touch

Bank of America
San Diego
08.1983 - 09.1985
  • Cancelled checks that imprinted information unto each check cancelled check and imprinted the correct amounts into check. I did 2200 won on a NCR computer and accuracy was 100%. We bagged trays into bank bags and prepared them for a timeline pickup and departure to send out to airport twice a day.

Cashier and front office

Shell Gas Company
National City
07.1981 - 08.1983
  • Processed customer transactions efficiently at Shell Gas Company.
  • Assisted customers with inquiries and provided product information.
  • Maintained cleanliness and organization of the cashier area.

Answer phone prepared login information for day.

Education

Some College (No Degree) - Business Administration

San Diego City College
San Diego, CA

Skills

  • Data entry
  • Call handling
  • Customer support
  • Database management
  • Typing 80 wpm
  • 10-key by touch
  • Receptionist

Accomplishments

  • I received several pins from my job at United States Postal Services for 10, 15, 20, 25 years of safe driving. Received a plaque for driving over 1 million miles safely no accidents in 37 years. Pins of honor.

Timeline

Call Center Representative

Mountaintop Ministries
04.2025 - Current

Mail Carrier

United States Postal Office
11.1985 - 09.2022

NCR- Computer Operator/10 key by touch

Bank of America
08.1983 - 09.1985

Cashier and front office

Shell Gas Company
07.1981 - 08.1983

Some College (No Degree) - Business Administration

San Diego City College
Melanie Oatts