Melanie Ornelas
Stockton,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level reception position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in many fields. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Stock Associate
Bath and Body Works, Limited Brands
Stockton, CA
08.2023 - Current
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Processed customer purchases at checkout counter using cash register or point-of-sale system.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Stored returned items in designated area according to company policy.
Customer Service Representative
Home Depot
Stockton, CA
06.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records
- Developed customer service policies and procedures to meet and exceed industry service standards
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Cross-trained and provided backup support for organizational leadership
Medical Technician
Stacie's Chalet
Stockton, CA
03.2021 - 07.2021
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Summarized test results and activities for management via verbal updates or written reports.
- Monitored over 40 patients per day.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns
Stock Associate
Hollister
Stockton, CA
07.2020 - 04.2021
- Answered customer questions and provided detailed product information.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory storage in clean and organized fashion.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Managed over 10-50 shipments of inventory per day.
Education
Bachelor of Science -
California State University - East Bay
Hayward, CA05.2024
High School Diploma -
Stockton Early College Academy
Stockton05.2019
Skills
- Sales expertise
- Complaint resolution
- Order Fulfillment
- Professional telephone demeanor
- Inbound and Outbound Calling
- Patient Assessments
- Direct Patient Care
Languages
Spanish
Professional
Timeline
Stock Associate
Bath and Body Works, Limited Brands
08.2023 - Current
Customer Service Representative
Home Depot
06.2021 - 08.2022
Medical Technician
Stacie's Chalet
03.2021 - 07.2021
Stock Associate
Hollister
07.2020 - 04.2021
Bachelor of Science -
California State University - East Bay
High School Diploma -
Stockton Early College Academy