MELANIE ORTIZ AQUINO
South Chesterfield,VA
Summary
Dedicated Lab Assistant with experience at Patient First and Labcorp, skilled in phlebotomy and laboratory safety protocols. Proven ability to enhance patient satisfaction through effective communication and empathetic care. Streamlined workflows, reducing turnaround times for test results, while maintaining a clean and organized environment for optimal patient safety.
Overview
22
22
years of professional experience
Work History
Lab Assistant/Patient Service Representative
Patient First
Chester, VA
12.2018 - Current
- Conducted laboratory tests and analyses to support accurate patient diagnoses.
- Performed venipuncture using straight needles, butterflies, and fingersticks on adults and pediatric patients.
- Maintained equipment and ensured compliance with safety protocols and quality standards.
- Collaborated with healthcare professionals to streamline sample processing procedures.
- Implemented improvements in workflow processes, reducing turnaround times for test results.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Provided accurate information on services, insurance, and payment options to enhance patient experience.
- Resolved patient complaints efficiently, fostering a positive environment and improving satisfaction levels.
- Streamlined check-in processes, reducing wait times and optimizing patient flow in the clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Phlebotomist
LabCorp
Manhattan, KS
05.2010 - 09.2012
- Collected blood samples using venipuncture and capillary techniques to ensure patient safety and comfort.
- Processed specimens accurately, adhering to strict protocols for laboratory testing and handling.
- Maintained cleanliness and organization of work area, following safety regulations to prevent contamination.
- Packaged and shipped specimens to central lab daily.
- Maintained fully stocked phlebotomy cart, carrier, and station.
- Delivered quality, patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Collected blood samples from 50–80 individuals per day, maintaining consistent patient flow.
- Labeled patient samples, double checking information for accuracy.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Obtained variety of blood samples through venipuncture vocabulary, puncture, using syringe, butterfly needles, and straight needles.
- Collect specimens for drug screens, paternity test, and alcohol tests.
EKG Technician
Raritan Bay Medical Center
Perth Amboy, NJ
11.2003 - 12.2009
- Conducted EKG tests, ensuring patient comfort and accurate data collection.
- Analyzed cardiac rhythms, identifying abnormalities for physician review.
- Maintained and calibrated EKG equipment to ensure optimal performance.
- Collaborated with healthcare teams to provide comprehensive patient care.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Provided valuable assistance during emergencies, quickly setting up necessary equipment for life-saving interventions.
- Ensured compliance with hospital standards by following strict safety and sanitation guidelines during EKG tests.
- Contributed to a well-functioning medical team by providing timely updates on patient status and test results to physicians.
- Adapted to rapidly changing situations in emergency department, providing critical EKG support during acute cardiac events.
- Enhanced patient care by accurately performing EKG tests and ensuring comfort throughout procedure.
Education
No Degree - Medical Assistant, Phlebotomy And EKG
Ultrasound Diagnostic
Linden, NJSkills
- Punctual and hard-working
- Bilingual, fluent in English in Spanish
- Calm and effective under pressure
- Caring and empathetic
- Laboratory safety
- Sample preparation
- Supply maintenance
- PCR techniques
- Laboratory documentation
- Positive attitude
- Interpersonal and written communication
- Phlebotomy
- Sample handling
Timeline
Lab Assistant/Patient Service Representative
Patient First
12.2018 - Current
Phlebotomist
LabCorp
05.2010 - 09.2012
EKG Technician
Raritan Bay Medical Center
11.2003 - 12.2009
No Degree - Medical Assistant, Phlebotomy And EKG
Ultrasound Diagnostic