Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Ortiz Moreno

Egg Harbor City,NJ

Summary

Developed exceptional customer service and problem-solving skills in fast-paced hospitality and retail environment. Adept at anticipating guest needs and providing tailored recommendations. Seeking to transition into new field, leveraging strong communication and interpersonal abilities to contribute effectively in diverse settings.

Overview

1
1
year of professional experience

Work History

Concierge Agent and Front Desk Receptionist

Cape Resorts
06.2025 - 08.2025
  • Managed guest inquiries and requests promptly, demonstrating strong customer service skills.
  • Provided information on local attractions, dining options, and transportation services to enhance guest satisfaction.
  • Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.

Retail Cashier

Love the Cook
06.2024 - 08.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Kept sales floor organized and stocked, enhancing customer experience.

Education

Health Sciences

Stockton University
Galloway, NJ
05-2029

High School Diploma -

Lower Cape May Regional High School
Cape May, NJ
06-2025

Skills

  • Customer service expertise
  • Guest relations
  • Guest services
  • Exceptional communication
  • Personal assistance

Languages

Spanish
Native or Bilingual

Timeline

Concierge Agent and Front Desk Receptionist

Cape Resorts
06.2025 - 08.2025

Retail Cashier

Love the Cook
06.2024 - 08.2025

Health Sciences

Stockton University

High School Diploma -

Lower Cape May Regional High School

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Melanie Ortiz Moreno