Melanie Pardo
Thonotosassa,FL
Summary
Versatile and dynamic, with a proven track record at Psychological Management Group, I excel in customer service and data entry. Leveraging office administration skills and a resourceful approach, I enhance client relations and operational efficiency. My dedication to confidentiality and team collaboration drives positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Psychological Management Group
Tampa, FL
02.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Produce Associate
Winn Dixie Supermarket
Thonotosassa, FL
04.2021 - Current
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with both produce and general merchandise questions and concerns with a positive attitude.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized work area.
Food Service Worker
Busch Gardens Tampa Bay
Tampa, FL
12.2018 - 05.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Medical Billing And Coding
Rasmussen University
Remote10-2025
High School Diploma -
Jefferson Adult And Community
Tampa, Florida07-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Time management
- File organization
- Documentation and recordkeeping
- Resourceful
- Critical thinking
- Customer and client relations
- Dedicated team player
Certification
- Healthcare Support Specalist, Hillsborough Community College, 2022, August.
Languages
English
Timeline
Administrative Assistant
Psychological Management Group
02.2022 - Current
Produce Associate
Winn Dixie Supermarket
04.2021 - Current
Food Service Worker
Busch Gardens Tampa Bay
12.2018 - 05.2019
Medical Billing And Coding
Rasmussen University
High School Diploma -
Jefferson Adult And Community