Melanie Parker
Litchfield Park
Summary
Customer Service and Retail Operations Professional experienced in managing cash handling, addressing customer concerns, and supporting front-end operations in high-volume environments. Delivered exceptional customer experiences through strong problem-solving abilities and effective multitasking. Maintained adaptability and a strong work ethic while thriving under pressure and quickly mastering new challenges.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Money Services
Walmart
Goodyear
10.2020 - Current
- Processed bill payments, money transfers, check cashing, and money orders with accuracy and policy compliance.
- Prepared cash bags and documentation for bank pickup, maintaining precise records to support financial accuracy.
- Assisted customers with account inquiries and mobile app navigation, ensuring timely resolution in a high-volume service area.
- Processed returns and claims for damaged or resale items, adhering to store policies for efficient customer service.
Assistant Store Manager
Family Dollar
Arizona
07.2020 - 10.2020
- Supervised team members to optimize daily store operations in fast-paced retail environment.
- Supported training, task direction, and issue resolution for store associates.
- Helped maintain store standards, inventory flow, and customer service coverage.
- Maintained store standards, streamlined inventory flow, and ensured customer service coverage.
- Trained store associates, directed tasks, and resolved issues to enhance team effectiveness.
Automotive Service Writer
Walmart
Avondale
04.2019 - 07.2020
- Consulted customers, asking probing questions to identify specific automotive service needs and address concerns effectively.
- De-escalated dissatisfied customers by maintaining calm, friendly demeanor, ensuring positive resolution to service issues.
- Facilitated warranty exchanges and proration to ensure customer needs were met and ringing customers up.
- Checked tires, batteries, oil and other fluids, replacing wipers as needed to ensure vehicle safety and performance.
- Accurate input and/or updating of customer information into the computer.
- Checked tires, batteries, oil, and other fluids, replacing wipers to ensure vehicle safety and performance.
- Implemented new product displays to enhance store layout. and resetting shelves for a clean display of products.
- Setting new Mods and resetting shelves for a clean display of products.
Cap 2 Associate
Walmart
Avondale
03.2018 - 04.2019
- Staged merchandise for easy movement to storage locations or the sales floor.
- Sorted break pack boxes
- Operated equipment to move goods and maintain warehouse flow.
- Collaborated with team members to ensure timely product availability.
Merchandise Appraisal
Goodwill
Goodyear
05.2017 - 04.2018
- Appraised donated items like: hardware, tools, electronics or even antiques.
- Staged merchandise for sale
Business Network Specialist
Deutsche Telecom
Saarbruecken
05.2002 - 04.2004
- Responded to business client requests for available renting of space on phone towers by phone or mail.
- Scheduling an Management of assigned technician.
- Managed business contracts and agreements.
Business Network Specialist
Deutsche Telekom
Saarbrücken
04.2002 - 04.2004
- Assisted business customers with inquiries regarding satellite antenna placement. I searched for spots in given area and dispatched worker to check necessary values for save operation and spacing.
- Contacted customers to provide leasing options based on their needs.
- Contacted customers with options for leasing contracts.
Office Manager
SALT Yacht
Saarbrücken
02.1997 - 02.2000
- Coordinated scheduling of training sessions at suitable locations for clients to enhance accessibility.
- Distributed training tickets and school supplies to clients and ensured timely delivery of billing and legal information.
- Updated client paperwork and records to ensure accuracy and compliance.
- Oversaw teacher scheduling to ensure adequate coverage and availability.
- Organized testing for licensing, ensuring all client documentation was accurately provided to proctor.
- Sent materials out to students and teachers for upcoming appointments.
- Ensured accuracy and payment of advertising in local newspapers.
Education
English/ German Translation And Transliteration -
Hochschule Für Technik Und Wirtschaft
SaarlandGraphic Design, Advertising -
Hochschule Der Bildenden Künste
SaarlandBusiness Management -
Hochschule für Technik und Wirtschaft
Saarbrücken, Landeshauptstadt, SaarlandSkills
- Financial transactions
- Payment verification
- Processing cash transactions
- Register operations
- Customer service
- Customer relationship building
- Customer inquiry handling
- Customer complaint resolution
- Non-technical user support
- Order inquiry handling
- Small business support
- Technical support
- Call center experience
- Live chat
- In-person service
- Greeting customers
- Home health
- Administrative experience
- Office experience
- Records maintenance
- Record keeping
- Data entry
- Filing
- Scanning
- Photocopying
- Inventory control
- Inventory records
- Task prioritization
- Time management
- Attention to detail
- Teamwork
- Communication skills
- Organizational skills
- Writing skills
- Math
- Computer skills
- Computer operation
- Computer literacy
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Windows
- Ethernet
- Security
- Repair estimation
- Business development
- Sales
- Customer returns handling
- Issue escalation
- Active listening
- Store management
- Maintaining patient confidentiality
Certification
- Driver's License
- Caregiver Certification
- Graphic Design
- Transliteration
Languages
- English, Bilingual
- German, Bilingual
Timeline
Money Services
Walmart
10.2020 - Current
Assistant Store Manager
Family Dollar
07.2020 - 10.2020
Automotive Service Writer
Walmart
04.2019 - 07.2020
Cap 2 Associate
Walmart
03.2018 - 04.2019
Merchandise Appraisal
Goodwill
05.2017 - 04.2018
Business Network Specialist
Deutsche Telecom
05.2002 - 04.2004
Business Network Specialist
Deutsche Telekom
04.2002 - 04.2004
Office Manager
SALT Yacht
02.1997 - 02.2000
English/ German Translation And Transliteration -
Hochschule Für Technik Und Wirtschaft
Graphic Design, Advertising -
Hochschule Der Bildenden Künste
Business Management -
Hochschule für Technik und Wirtschaft