Obryan Miller
Upper Marlboro,MD
Summary
Extensive experience in financial services with a track record of accuracy in transaction handling and regulatory compliance. Skilled in assisting clients with tax preparation, money transfers, and various financial products while ensuring confidentiality. Proven ability to thrive in fast-paced environments, delivering reliable results and exceptional service. Capable of adding value and fostering trust to support organizational and client success.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Money services
Walmart
Catonsville, Maryland
05.2025 - Current
- Delivered financial services, including check cashing, money transfers, bill payments, money orders, prepaid cards, and tax preparation, with accuracy and regulatory compliance.
- Handled cash transactions, verified IDs, and ensured transaction integrity while maintaining efficiency in a fast-paced environment.
- Provided exceptional customer service by adapting to changing priorities, streamlining operations, and enhancing overall customer satisfaction.
Tax Preparer
UMBC
Baltimore, Maryland
11.2024 - 04.2025
- Provided free basic tax return preparation for individuals earning $67,000 or less.
- Prepared individual and business tax returns using industry-standard software.
- Reviewed tax laws and regulations to ensure compliance with current standards.
Customer Service Representative
Amazon, Home Depot, Eintein bagels
Baltimore, Maryland
11.2021 - 10.2024
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns using company-specific software systems.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Arts - Information And Communication Technology
University of Maryland, Baltimore County
Baltimore, MD12-2025
Skills
- Customer service
- Tax preparation
- Financial analysis
- Regulatory compliance
- Problem solving
- Attention to detail
- Data entry
- Accounting certified
Certification
Accounting Certification, 2025
- Completed the Accounting Certificate (2025) to meet coursework requirements for graduate programs in accounting or taxation and to qualify for the CPA exam in Maryland.
Timeline
Money services
Walmart
05.2025 - Current
Tax Preparer
UMBC
11.2024 - 04.2025
Customer Service Representative
Amazon, Home Depot, Eintein bagels
11.2021 - 10.2024
Bachelor of Arts - Information And Communication Technology
University of Maryland, Baltimore County