ROCKELTA RICKS
Birmingham,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Money services
Walmart
Birmingham, AL
02.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Ccfinancial
Birmingham, AL
12.2023 - 09.2025
- Assisted customers with inquiries and product information daily.
- Facilitated resolution of customer complaints through effective communication.
- Maintained accurate records of customer interactions in the CRM system.
- Utilized company software to process transactions and manage accounts efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Delivery Driver
FedEx
Bessemer, Alabama
06.2022 - 12.2024
- Delivered packages efficiently to residential and commercial locations.
- Maintained accurate logs of deliveries and vehicle inspections.
- Navigated routes using GPS systems to optimize delivery times.
Customer Service Representative
State Farm Mutual Automobile Insurance Company
Birmingham, AL
03.2020 - 09.2022
- ### High-Value Responsibility Gaps for Customer Service Representative at Ccfinancial
- Trained new team members on customer service protocols and company policies.
- Monitored customer feedback to identify trends and improve service quality.
- Collaborated with team members to streamline processes and enhance efficiency.
Patient Care Technician
UAB
Birmingham, AL
01.2018 - 05.2020
- ### Target Role Aligned
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily activities, enhancing their comfort and mobility.
- Prepared and maintained medical equipment for procedures and examinations efficiently.
Education
Sterile Processing - Health Administration
Herzing University
Dearborn, MI05-2024
George Washington Carver High School
Birmingham, AL05-2008
Skills
- Customer service
- Problem solving
- Effective communication
- Time management
- Transaction processing
- Attention to detail
- Service recovery
- Active listening
- Organization
- Verbal communication
- Multitasking
- MS office
- Microsoft Word
Timeline
Money services
Walmart
02.2026 - Current
Customer Service Representative
Ccfinancial
12.2023 - 09.2025
Delivery Driver
FedEx
06.2022 - 12.2024
Customer Service Representative
State Farm Mutual Automobile Insurance Company
03.2020 - 09.2022
Patient Care Technician
UAB
01.2018 - 05.2020
George Washington Carver High School
Sterile Processing - Health Administration
Herzing University