Melanie Paula

Correctly coded and billed medical claims for various hospital and nursing facilities. Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission. Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement. Resourcefully used various coding books, procedure manuals, and on-line encoders.

Emergency registration clerk completed registration paperwork, verifying accurate patient information. Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care. Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records. Participated in continuing education opportunities to stay current on industry best practices that would help enhance professional skills.

As a Veterinary Assistant I facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed. I assisted with appointment scheduling for clients, improving overall office organization and time management. Supported office management by maintaining accurate inventory records of supplies and submitting orders when necessary.

As a Contact Tracer, I collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices. I monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals. Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.

• The mission at Planet Fitness was to enhance people’s lives by providing a high- quality fitness experience in a welcoming, non- intimidating environment, which we call the judgment free zone. A place where anyone can feel they belong.
• Manager: Stephen- (347) 592- 5176

• Castle Financial is known to provide multiple services. Cashing Checks and bill payments as two of their main services. Also, Money Transfers through Western Union, and reloads on international calls through Click- Max.
• Supervisor: Stephanie- (347) 475- 8255

• Dunkin’ Donuts Barista are generally responsible for delivering great and friendly guest experiences. A part of my role consisted of me baking delicious pastries such as bagels, muffins and donuts. My co-workers and I maintained a clean environment for our customers at all time. Working fast paced was the key to ensure customers left with a smile on their face.
• Manager: Jonathan – (347) 740-3534