Melanie Pingree

Analyzes profit and loss reports and takes appropriate action as needed

• Manages an 11-member cross-functional team (drive-thru, inventory, food safety, training, shift managers, catering/marketing)
• Doubled the size of management team, allowing for more growth and progression within the restaurant
• Manages a diverse team, increasing employee satisfaction by 10% from previous and maintaining one of the lowest turnover rates in the nation
• Motivates management team to meet and exceed company goals in guest satisfaction and employee experience, increasing operational excellence by 3.8%
• Coordinates within weekly manager meetings to formulate standard procedures and develop store goals to continuously enhance the restaurant
• Maximizes efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
• Documents and facilitates employee performance reviews, performs salary reviews, and mediates in conflict resolution
• Champions employee engagement initiatives through incentivized employee meals, maintaining a communication app, and involving team members in videos to engage other team members, increasing employee engagement by 10%
• Directed comprehensive sales efforts to increase revenue
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale
• Transitioned team members through a $5 million remodel
• Ensures and maintains food safety implementation and maintenance by integrating successful strategies, increasing our proprietary food safety/quality score by 75%

• Skilled at selecting high-quality candidates for hire and streamlining the on-boarding process to enhance satisfaction and improve communication
• Spearheaded recruitment and selection process, ensuring the restaurant is staffed for growth
• Posted weekly schedule and conducts analysis of scheduling practices for 130+ employees, resulting in a streamlined weekly schedule that improves labor, meets productivity goals, optimizes training, and meets operational requirements
• Ensured company compliance with all state and federal regulation and completes self-audits quarterly of employee files
• Singularly involved in all pre-boarding and on-boarding tasks and communications
• Involved in termination of employees when necessary
• Increased productivity by 10% and decreased employee turnover by 9% from March 2022-March 2024 while increasing staff by 70%
• Maintained employee information in HRIS, HRM, and HCM systems
• Point-of-contact for employee questions regarding wages, payroll, taxes, and medical insurance
• Processed employee claims involving performance issues and harassment
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards; proactively completes self-audits on employee files
• Established onboarding procedures to facilitate smooth transitions for new hires into the organization
• Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
• Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress
• Structured compensation and benefits according to market conditions and budget demands
• Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards
• Provided immediate updates to entire employee pool when policies and procedures were altered
• Oversaw workers' compensation program for employees injured on job
• Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers

• Prepared materials for following shift
• Ran nightly reports closing out various accounts and detailing daily activities
• Coached 20+ team members toward professional success
• Developed and delivered a structured training curriculum for staff during shifts, fostering skill enhancement and knowledge retention
• Guest mediation and conflict resolution
• Advised dozens of new employees on company procedures and policies to facilitate daily tasks and responsibilities
• Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers

• Learned all required tasks quickly to maximize performance
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
• Developed strong cooperative relationships with coworkers and managers
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues, contributing to