Melanie Pollard
Lansing
Summary
Dependable professional with a solid background in crisis management and effective communication. Experienced in coordinating team activities and enhancing organizational experiences, ensuring smooth operations during peak times.
Overview
49
49
years of professional experience
Work History
Cashier
Home Depot
Okemos
06.2022 - Current
- Processed customer transactions accurately and efficiently at busy retail location.
- Guided customers in locating merchandise and resolving product inquiries to enhance shopping experience.
- Oversaw cash register operations, ensuring accurate cash drawer balances at shift start and end.
- Maintained clean and organized checkout area to enhance customer experience.
- Delivered exceptional customer service while promoting loyalty programs, contributing to increased sales.
Cashier
Meijer
Bath
05.2018 - 06.2022
- Operated 13 registers per shift, ensuring quick and efficient customer checkouts.
- Guided customers in locating merchandise and addressing product inquiries to enhance shopping experience.
- Maintained clean and organized checkout area to enhance customer experience.
- Coordinated with team members to maintain seamless store operations during peak hours.
- Executed additional tasks assigned by management.
Custodial Supervisor
Michigan State University
East Lansing
05.1997 - 03.2014
- Coordinated and supervised custodial staff of 35 full-time and 20 student employees across 12 campus buildings, ensuring efficient operations.
- Oversaw event setup procedures for daily operations and special occasions.
- Researched and recommended effective cleaning techniques to enhance service quality and maintain cleanliness standards.
- Interview, hire, train, supervise and motivate employees.
- Evaluate, discipline, and terminate custodial staff.
- Estimate job requirements and costs in order to plan proper staffing, products, and time schedules.
- Verify and approve special work order requisitions.
- Initiate and prepare forms and records to maintain working inventory and budgets from one to several accounts at a time.
- Addressed emergencies, inquiries, and complaints from faculty, students, and public customers, fostering a responsive and customer-focused environment.
- Interact with managers, assistant managers, and skilled trades personnel to exchange information and negotiate problem resolution.
- Enforce university and departmental rules and regulations.
Custodial Dispatcher
Michigan State University
East Lansing
04.1991 - 04.1991
- Coordinated all communications for the campus custodial staff of 155 persons between 75 campus buildings via a two-way Centrex radio dispatching system and a seven-line phone system.
- Managed administrative support for seven custodial supervisors and three assistant managers to ensure operational efficiency.
- Maintained weakened/holiday work schedules for supervisory staff in addition to preparing absenteeism reports and log sheets for full time employees.
- Coordinated interviews and processed employment, termination, and payroll documentation for 200 student employees to streamline staffing.
- Prepared and processed paperwork for weekly training sessions and blood borne pathogen awareness classes.
- Facilitated processing of overtime and union stewardship requests to support compliance and maintain workforce satisfaction.
- Initiated, organized, and tracked blood borne pathogen records for full time and student employees according to state health requirements.
911 Emergency Dispatcher
City of Lansing
Lansing
05.1977 - 11.1990
- Monitored and responded to county and city emergency calls to include 911, police, fire, ambulance, tri-county hospitals, university and alarm companies.
- Implemented over-the-phone medical instruction and trauma counseling training programs to enhance dispatcher readiness in crisis situations.
- Initiated the operations of Lansing's 911 center with a team of 8 technicians.
- Compiled and organized reference materials, including maps and essential resources, to support efficient emergency response operations.
- Served on the research and development team for the implementation of the computer aided dispatch system.
- Co-developed hiring, training, and evaluation procedures for dispatch operators, creating job descriptions to align with L.E.I.N., CBO, Out County police and fire standards.
- Acted as the jurisdictional boundary liaison, maintaining up-to-date information on local and state policies and procedures.
- Developed the protocol for START TEAM situations.
Education
High School Diploma -
Bishop Fenwick High School
Lancaster, OH06-1968
Some College (No Degree) - Emergency Communication/Aviation
Lansing Community College
Lansing, MISkills
- Maintain composure in fast paced situations
- Multitasking and organization
- Dependability and reliability
- Work ethic and integrity
- Effective communicator
- Interpersonal skills
- Empathy and patience
- Crisis management
- Creative complex problem solver
Accomplishments
Accepted as the first female volunteer firefighter on the Delta Township Volunteer Fire Department (1976).
Affiliations
Mercy Pilots Board Member 1993-1996.
Personal
- Obtained my private pilot's license after successfully completing a private pilot's ground school program and fulfilling fly hour requirements.
- Involved in the restoration of three Victorian homes where I either performed or assisted in the areas of carpentry, electrical, and plumbing.
Timeline
Cashier
Home Depot
06.2022 - Current
Cashier
Meijer
05.2018 - 06.2022
Custodial Supervisor
Michigan State University
05.1997 - 03.2014
Custodial Dispatcher
Michigan State University
04.1991 - 04.1991
911 Emergency Dispatcher
City of Lansing
05.1977 - 11.1990
High School Diploma -
Bishop Fenwick High School
Some College (No Degree) - Emergency Communication/Aviation
Lansing Community College