Melanie Renfro

I am a PBM call center agent that assists members with medication claims, overrides, and billing. I have experience with building clinical prior authorizations for medication requests from doctors and nurses. I also have experience with mail order pharmacy, within the company. I advise members on refills and help transfer medications to our pharmacy. Experience with insurance plans.

• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Managed filing of prescriptions, both electronically and manually.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

• Provided therapeutic massage treatments to clients, including Swedish, Deep Tissue, Sports massages and Myofacial massage techniques for clients with new and old injuries or stiffness associated with other chronic conditions.
• Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
• Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
• Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.

• Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
• Assisted pharmacists in compounding sterile products according to state regulations.
• Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.