Melanie Reynolds
Hanford,CA
Summary
Dynamic leader with a proven track record at United Parcel Service, enhancing team efficiency and customer satisfaction through expert staff management and problem-solving. Skilled in MS Office and adept at verbal communication, I excel in fast-paced environments, significantly boosting productivity and sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
United Parcel Service, UPS
02.2020 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handle customer complaints, resolve issues, and adjust policies to meet changing needs.
- Monitor workflow to improve employee time management and increase productivity.
Salesperson
Rogers Jewelry
12.2018 - 09.2020
- Worked to build relationships with customers and built potential for additional sales.
- Handled high-value merchandise responsibly and carefully.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Store Manager
Spencer's Gifts
01.2016 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - History
Thomas Edison State University
Trenton, NJ09.2024
Associate of Arts - History
College of The Sequoias
Visalia, CA05.2024
Associate of Arts - Anthropology
College of The Sequoias
Visalia, CA05.2024
Associate of Science - Paralegal
College of The Sequoias
Visalia, CA05.2024
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Recruitment and hiring
- Staff Evaluation
- Proficient in MS Office
- Client Communication
- Case Management
- Attention to Detail
- Time Management
- Positive Attitude
- Fast Learner
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
Certification
CBEST - single subject teaching credential
Timeline
Supervisor
United Parcel Service, UPS
02.2020 - Current
Salesperson
Rogers Jewelry
12.2018 - 09.2020
Store Manager
Spencer's Gifts
01.2016 - 12.2018
Bachelor of Arts - History
Thomas Edison State University
Associate of Arts - History
College of The Sequoias
Associate of Arts - Anthropology
College of The Sequoias
Associate of Science - Paralegal
College of The Sequoias