Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Richter

Ballwin,MO

Summary

Hardworking Call Center Representative with excellent customer service skills and solid background resolving diverse issues. Quality-driven and reliable with relationship-building strengths honed over 15 plus years in Patient-centric roles. Maintains detailed and accurate records and complies with all established policies and scripts.

Overview

23
23
years of professional experience

Work History

Call Center Representative

SSM Health
03.2013 - Current
  • Safeguarded patIent data by observing information security policies and confidentiality guidelines
  • Offered actionable solutions for patient concerns, following internal database prompts and company Making class, roster, updates daily and as needed
  • Scheduling patients on a daily basis, multiple times a day
  • Providing patients with Physician referrals as needed, Scheduling patients in various class options for the Hospitals, taking payments as well.

Tele-Underwriter

Exam One-Quest Diagnostics
01.2010 - 12.2011
  • Did medical history interviews for Life insurance applications
  • Strong knowledge of medical terminology, diagnoses

Pharmacy Technician, Customer Service Rep

Walgreens
01.2001 - 09.2011
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Scheduler

Metro Heart Group/SSM Health Heart Institute
09.2006 - 01.2010
  • Scheduled Patients for Physican appointments with the Cardiologists
  • Scheduled Patients for testing, procedures
  • Checked Patients in at front desk on arrival
  • Took medical question calls to route to Medical assistants or nurses
  • Experience in Medical Manager, Excel, Nexgen and Epic

Education

High School Diploma -

Marquette High school
Chesterfield, MO
05.2001

Skills

  • Database research
  • Excel/word knowledge
  • Epic knowledge
  • Caller accommodations
  • Quality control
  • Medical manager/Nexgen experience

Timeline

Call Center Representative

SSM Health
03.2013 - Current

Tele-Underwriter

Exam One-Quest Diagnostics
01.2010 - 12.2011

Scheduler

Metro Heart Group/SSM Health Heart Institute
09.2006 - 01.2010

Pharmacy Technician, Customer Service Rep

Walgreens
01.2001 - 09.2011

High School Diploma -

Marquette High school

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Melanie Richter