Melanie Rivera
LYFT PAIN CENTER
Marrero,LA
14
years of professional experience
Bilingual healthcare professional with extensive experience in patient access, healthcare administration, insurance verification, patient intake, scheduling, and customer service. Current Chiropractic Assistant with experience supporting personal injury and auto-accident cases, coordinating with attorneys and law offices, assisting providers with patient care, maintaining medical records, and communicating with patients throughout treatment. Strong understanding of insurance processes, documentation, confidentiality, and multidisciplinary communication. Seeking to bring strong clinical and administrative skills to continue delivering excellent patient care.
Work History
Chiropractic Assistant
1 Year 6 Months- Support patient care for personal injury and auto-accident cases, including communication and coordination with attorneys and law offices.
- Perform patient intake and collect accurate information for medical records and provider evaluation
- Prepare and position patients for treatment while providing comfort and support.
- Assist with therapeutic modalities, including electrical stimulation and heat/ice therapy.
- Maintain accurate patient records and electronic health records and ensure documentation is complete and organized.
- Coordinate patient appointments, follow-ups, and daily scheduling.
- Verify insurance eligibility and benefits and communicate coverage information to patients.
- Communicate professionally with patients, providers, staff, and attorneys involved in patient cases.
- Educate patients on treatment plans, procedures, and follow-up recommendations while maintaining confidentiality.
Insurance Customer Service Representative / Supervisor
5 Years 9 Months- Assisted clients with insurance policies, billing, claims, coverage, and renewals.
- Provided accurate information regarding insurance benefits, policy requirements, and claim-related questions.
- Managed customer accounts and resolved complex customer concerns.
- Promoted to Supervisor based on strong performance, reliability, and leadership abilities.
- Trained and supported team members while maintaining quality and productivity standards.
- Handled confidential customer and personal information according to company policies.
- Applied Medicare and Medicaid knowledge to assist customers with insurance-related questions.
Patient Access / Registration Representative
4 Years 7 Months- Registered patients and collected accurate demographic, medical, and insurance information.
- Prepared admission and registration documentation and explained hospital policies and procedures.
- Entered and maintained patient information in electronic databases.
- Responded to patient questions and concerns with professionalism and empathy.
- Verified and documented insurance information and provided payment information.
- Maintained accurate and confidential patient records and performed general patient-access duties.
Education
High School Diploma
Skills
Bilingual: English & Spanish
Patient Intake & Registration
Insurance Verification
Personal Injury / Auto Accident Cases
Attorney & Law Office Communication
Patient Scheduling
EHR/EMR
Medical Documentation
Patient Education
Clinical Support
Medicare & Medicaid
HIPAA & Confidentiality
Customer Service
Organization & Multitasking
Personal Information
Title: MEDICAL/CHIROPRACTIC ASSISTANT | PATIENT ACCESS REPRESENTATIVE
Timeline
Chiropractic Assistant
LYFT PAIN CENTER
02.2025 - CurrentRead More
Insurance Customer Service Representative / Supervisor
THE RESULT COMPANIES
09.2017 - 06.2023Read More
Patient Access / Registration Representative
SPRINGHILL HOSPITAL
02.2013 - 09.2017Read More
Ramon Quinonez Medina
High School Diploma
Read More