Stacey Cortez-Jimenez
Elko,NV
Summary
Dedicated and reliable professional with 5+ years of customer service and healthcare support experience. Skilled in fast-paced environments, patient communication, and administrative duties. Seeking a Front Desk or Medical Assistant position at A+ Total Care to contribute strong teamwork, organizational skills, and a compassionate approach to patient care.
Overview
5
5
years of professional experience
Work History
Chiropractic Assistant
Sherwood Chiropractic
02.2023 - Current
- Support providers before, during, and after patient care, ensuring smooth clinic flow.
- Educate patients on prescribed therapies, posture exercises, and spinal-strengthening routines.
- Assist with taking and developing x-rays; maintain accurate imaging records.
- Complete new patient intake charts, verify insurance, and maintain HIPAA-compliant documentation.
- Communicate professionally with attorneys regarding billing and case updates.
- Manage multi-line phone system, schedule appointments, and address patient concerns.
- Monitor outstanding balances and contact patients regarding past-due payments.
- Provide excellent patient service through clear communication and timely follow-up.
Teller / Title Clerk
Elko Federal Credit Union
01.2021 - 01.2023
- Built rapport with 110+ regular members through consistent customer service.
- Processed daily transactions with accuracy while maintaining confidentiality.
- Assisted with audits, vault balancing, and multi-branch communication.
- Managed DMV and OHV title and registration paperwork with precision.
- Verified sale/purchase documents, tax forms, title transfers, and completion of required signatures.
- Handled high call volume and email communication with members, dealerships, and third parties.
Education
High School Diploma -
Elko High School
06-2019
Skills
- Bilingual (English & Spanish)
- Strong Communication
- Problem Solving
- Team Collaboration
- Efficient & Organized
- Willingness to Learn and Expand Skillset
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chiropractic Assistant
Sherwood Chiropractic
02.2023 - Current
Teller / Title Clerk
Elko Federal Credit Union
01.2021 - 01.2023
High School Diploma -
Elko High School