Melanie Robinson
Wilmington,NC
Summary
Proficient Bakery Manager skilled in inventory management and team leadership. Improved operational efficiency and customer satisfaction through staff training and quality control. Oversaw bakery operations while fostering collaboration within teams. Focused on delivering high-quality products and exceptional guest experiences.
Overview
19
19
years of professional experience
Work History
Bakery Manager
The Fresh Market
Wilmington, North Carolina
08.2017 - Current
- Recognized as one of the top 10 bakery managers within the company for exceptional performance.
- Supervised daily bakery operations and staff activities for high-quality production.
- Achieved guest service excellence award for outstanding customer interactions.
- Managed product transfers and ordered inventory, ensuring optimal stock levels for uninterrupted operations.
- Managed inventory and ordered supplies to maintain optimal stock levels.
- Oversaw team development and training, enhancing collaboration and morale within the bakery.
- Utilized time management skills to prioritize tasks, ensuring timely completion of daily bakery responsibilities.
- Applied problem-solving skills to address challenges and improve operational efficiency.
- Developed new recipes and improved existing products to enhance customer offerings.
Sales Consultant
Mary Kay
Wimington, NC
08.2016 - Current
- Achieved numerous performance-based awards by consistently exceeding sales goals.
- Cultivated customer relationships through exceptional service and consistent follow-up, fostering loyalty and repeat business.
- Assessed skincare and cosmetic requirements through client consultations, tailoring recommendations to individual needs.
- Developed personalized beauty regimens for diverse clientele, enhancing satisfaction.
- Organized and hosted beauty events, effectively showcasing new products and engaging clients.
- Managed inventory levels, ensuring timely restocking of products.
- Attended trade shows and conferences to remain informed on industry trends.
Bakery Assistant Manager
The Fresh Market
Wilmington, North Carolina
10.2014 - 08.2017
- Trained and supervised bakery staff on product preparation standards to ensure consistency.
- Assisted in daily bakery operations, streamlining workflow to support overall operational efficiency.
- Maintained accurate inventory records and coordinated vendor orders to ensure timely product availability.
- Delivered exceptional customer service, resolving inquiries and complaints to improve customer satisfaction.
Assistant Deli Manager
The Fresh Market
Wilmington, NC
03.2014 - 10.2014
- Streamlined deli operations and staff activities to ensure efficient workflow.
- Trained new team members on food safety and customer service standards.
- Developed weekly schedules to enhance staff efficiency and coverage.
- Fostered teamwork among staff, significantly improving customer service experience.
- Assisted with supply ordering, maintaining delivery records and tracking invoices for payment.
- Resolved customer complaints professionally while keeping management updated on issues.
Manager
Ruby Tuesday
Wimington, NC
08.2007 - 03.2014
- Supervised daily restaurant operations to maintain smooth functioning and high standards.
- Managed inventory levels and ordered supplies to ensure consistent stock availability.
- Monitored staff performance and addressed issues to enhance team effectiveness.
- Ensured compliance with health and safety regulations within dining areas, maintaining a safe environment.
- Trained new employees on company policies and procedures for seamless integration.
- Maintained cash drawer accuracy by monitoring balances and resolving discrepancies.
Education
High School Diploma -
Frederick High School
Frederick, MD05-1994
Skills
- Inventory management
- Order management
- Inventory control
- Product management
- Customer relationship management
- Sales forecasting
- Team leadership
- Staff training
- Performance monitoring
- Time management
- Problem solving
- Customer service excellence
Accomplishments
- Top 10 Bakery Manager Award for entire Fresh Market Company
- Guest Excellence Award
Timeline
Bakery Manager
The Fresh Market
08.2017 - Current
Sales Consultant
Mary Kay
08.2016 - Current
Bakery Assistant Manager
The Fresh Market
10.2014 - 08.2017
Assistant Deli Manager
The Fresh Market
03.2014 - 10.2014
Manager
Ruby Tuesday
08.2007 - 03.2014
High School Diploma -
Frederick High School