Melanie Rodenbeck

Cosmetologist

Self Employed Web

02.2011 - Current

Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Processed payments, entering sales in register for prompt customer service.
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Educated clients on proper hair care techniques to promote healthier hair between appointments.
Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Answered phone calls and emails to schedule client appointments.
Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Maintained client treatment records and designed long-term care programs for return customers.
Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Suggested treatments and styles to suit customer appearance and fashion choices.
Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
Developed new techniques to improve appearance of customer and provide different looks.
Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.