Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Rodriguez

Nashville,TN

Summary

-Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

-Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

-Reliable Public Relations Intern knowledgeable about social media marketing and viral content techniques.

Overview

2
2
years of professional experience

Work History

Server/Senior Bartender

Buffalo Wild Wings
Hopkinsville, KY
08.2021 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Sales Representative

Dream Hotels
Nashville, TN
01.2021 - 09.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees and payments.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Consumer Public Relations Intern

Iostudio
Nashville, TN
01.2020 - 05.2020
  • Prepared social media posts and videos with eye for viral content strategies.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
  • Developed original content for blog posts and website articles.
  • Helped plan and execute private, company and client events.
  • Built media kits in support of specific strategic initiatives.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
  • Developed and maintained automated monitoring tools consistent with trending topics about company, brands and competitors.
  • Tracked analytics of social media influence on campaigns for specific market and key campaigns.

Education

Bachelor of Science - Journalism

Middle Tennessee State University
Murfreesboro, TN
08.2022

Skills

  • Professional Service Standards
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Self-motivated professional
  • Social Media Engagement
  • Digital Content Development
  • Strategic Planning

Timeline

Server/Senior Bartender

Buffalo Wild Wings
08.2021 - Current

Sales Representative

Dream Hotels
01.2021 - 09.2021

Consumer Public Relations Intern

Iostudio
01.2020 - 05.2020

Bachelor of Science - Journalism

Middle Tennessee State University

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Melanie Rodriguez