Melanie Rodriguez
Jacksonville,FL
Summary
Incredibly dedicated to giving patients top-notch care, and have a great work ethic and attitude. Self motivated team member that likes working in a dynamic, fast-paced workplace and wants to support a strong team culture where everyone collaborates for the benefit of each patient.
Overview
6
6
years of professional experience
Work History
Dental Office Receptionist
Greenberg Dental & Orthodontics
05.2018 - Current
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
- Enter insurance details into the billing system with accuracy.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Associate of Arts -
Miami Date College
Miami, FL12.2017
Skills
- Patient Relations
- Problem-Solving
- Punctual and Reliable
- Phone and Email Etiquette
- Relationship Building
- Customer Service
- Collaboration and Teamwork
- Excellent multitasking capability
- Organization and Time Management
- Insurance Verification
Timeline
Dental Office Receptionist
Greenberg Dental & Orthodontics
05.2018 - Current
Associate of Arts -
Miami Date College
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