Shania Dowl
Tiny Smiles Pediatric Dentistry
Brooklyn,NY
1
Certification
7
years of professional experience
Reliable and detail-oriented professional with experience in customer service, administrative support, and city operations. Strong communication and organizational skills with the ability to manage records, assist the public, and handle multiple tasks efficiently. Seeking an administrative or clerical position where I can contribute to daily operations while maintaining a professional and supportive environment.
Work History
Dental Office Receptionist
- Greet patients and assist with check-in and check-out procedures.
- Answer and direct incoming phone calls professionally.
- Schedule, confirm, and manage patient appointments.
- Verify patient information and maintain accurate records.
- Contact insurance providers to verify coverage, benefits, and eligibility.
- Assist patients with understanding insurance coverage and treatment costs.
- Support billing processes and assist with claim submissions and payment inquiries.
- Coordinate with insurance companies regarding approvals, claims status, and pre-authorizations when needed.
- Discuss payment options and financing arrangements with patients.
- Assist dental staff with preparing treatment rooms and supporting daily office operations.
- Provide exceptional customer service while maintaining patient confidentiality.
- Ensure the front office and reception area remain organized and professional.
Highway & Sewer Inspector / OSR
- Processed and reviewed official city documents and reports
- Entered and managed data using city systems (including 311 database)
- Communicated with the public, contractors, and multiple city agencies
- Conducted inspections and documented findings accurately
- Maintained detailed records and ensured compliance with city regulations
- Assisted with administrative tasks, including document processing, data entry, and interdepartmental communication
Counselor (OASAS Program)
- Supported program operations and maintained participant records
- Communicated with staff and participants to ensure smooth daily activities
- Documented incidents and prepared reports for leadership
- Helped create structured programs in a safe and supportive environment
Sales Associate
5 Months- Greet patients and assist with check-in and check-out procedures.
- Answer and direct incoming phone calls professionally.
- Schedule, confirm, and manage patient appointments.
- Verify patient information and maintain accurate records.
- Contact insurance providers to verify coverage, benefits, and eligibility.
- Assist patients with understanding insurance coverage and treatment costs.
- Support billing processes and assist with claim submissions and payment inquiries.
- Coordinate with insurance companies regarding approvals, claims status, and pre-authorizations when needed.
- Discuss payment options and financing arrangements with patients.
- Assist dental staff with preparing treatment rooms and supporting daily office operations.
- Provide exceptional customer service while maintaining patient confidentiality.
- Ensure the front office and reception area remain organized and professional.
Education
High School Diploma
Skills
Customer Service
Administrative Support
Front Desk Operations
Appointment Scheduling
Data Entry
Microsoft Office
Record Keeping
Professional Communication
Time Management
Team Collaboration
Problem Solving
Patient Relations
Attention to Detail
Certification
- New York City Bridge Exam (Exam No. 5977) — Passed
- NYC Department of Citywide Administrative Services (DCAS) | September 2025
- Achieved passing score on official NYC civil service exam
- Qualified for clerical and administrative city positions
Professional Experience
01-2022
Timeline
Dental Office Receptionist
Tiny Smiles Pediatric Dentistry
08.2026 - CurrentRead More
Sales Associate
Finish Line
08.2019 - 01.2020Read More
Life Sciences Secondary School
High School Diploma
Read More
Counselor (OASAS Program)
Boys & Girls Harbor
Read More
Highway & Sewer Inspector / OSR
NYC Department of Transportation
Read More