Melanie Rojas

Houston

Summary

Dynamic Customer Assistance Manager with a proven track record in coaching and mentoring staff. Skilled in multitasking and maintaining organization, contributing to improved team performance and customer satisfaction.

Overview

Languages

Certification

years of post-secondary education

years of professional experience

Work History

Customer Assistance Manager

HEB

Houston

09.2021 - Current

Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Coached and mentored new employees on company policies and procedures.
Reported customer and employee accidents, injuries, and concerns for supervisor review.
Resolved customer complaints and handled refunds and returns to promote satisfaction.
Time management coordinating employees breaks
Held employees accountable and corrected issues to achieve high standards
Supervised others and provided on-the-job training.
Ensured adherence and compliance to procurement processes and policies.
Achieved productivity goals while maintaining product integrity.
Led daily team meetings to coordinate store operations and enhance communication.
Trained new staff on customer service standards and operational policies.

Education

Bachelor of Business - Pre-Law

University of Houston Clear Lake

Houston, TX

01.2023 - 12.2025

Associate of Science - Behavioral Sciences

San Jacinto College

Pasadena, Texas, TX

08.2020 - 12.2022

Skills

Bilingual Spanish / English
Highly Organized
Service Minded
Research And Court Processes
Managing Schedules

Customer Services Skills
Able to Multitask
Legal Case Files
Proofreading
Court Policies and Programs

Languages

English

Native/ Bilingual

Spanish

Professional

Affiliations

STUD ABROAD GLOBAL ADMINISTRATION COURSE
COURSE- UK/FRANCE /SPAIN in May 2024