Jose Ignacio Ferreri Zapata
Spokane,WA
Summary
I am an outgoing person, independent and fast learning.
My objective is secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Healthplanfinderwashingtonstate
01.2018 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Services Representative
RTUI Register Tapes Unlimited
01.2016 - 01.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
Associate Of General Studies -
Cheney High School
Cheney, WA06.2011
Skills
- Data Collection
- Scheduling
- Report Generation
- Information Security
- Bilingual Spanish / English
Accomplishments
I am a successful Pro MMA fighter.
Champion in the category division of lightweight .
Timeline
Customer Service Representative
Healthplanfinderwashingtonstate
01.2018 - 01.2022
Customer Services Representative
RTUI Register Tapes Unlimited
01.2016 - 01.2018
Associate Of General Studies -
Cheney High School
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