Melanie Romero
KATY,TX
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress
Colorados Sports Bar and Grill
03.2024 - 10.2024
- Accurately processed customer payments using POS system, handling cash and credit transactions with precision
- Served an average of 50+ customers per shift, consistently achieving a 95% customer satisfaction rate through efficient service and personalized recommendations.
- Worked collaboratively with front-of-house and back-of-house teams to ensure smooth operations and timely service delivery
- Maintained cleanliness and organization of the dining area, adhering to health and safety regulations.
Waitress
The RingMaster Sports Bar
05.2023 - 12.2023
- Provided exceptional customer service by greeting and assisting up to 50 guests per shift, ensuring a welcoming dining experience
- Maintained a friendly, positive, and professional demeanor while working in a high-volume, fast-paced environment
- Efficiently handled high-pressure situations during peak hours, ensuring quick service without compromising quality.
Lab Operations Associate
Hologic
11.2022 - 12.2022
- Provided clerical and administrative support in laboratory operations, assisting the lab supervisor as needed
- Handled approximately 30 incoming calls, emails, and faxes per day from vendors and associates
- Managed procurement of products and services, including creating and processing purchase orders
- Coordinated vendor contracts and maintained strong relationships with vendors to ensure smooth operations
- Oversaw inventory and supply management, applying in-depth knowledge of purchasing and inventory systems
- Leveraged naval technical knowledge and computer skills to support laboratory information systems.
Youth Intern
A Reason To Survive
02.2022 - 06.2022
- Participated in a 12-week ARTS program for South County youth (ages 9-11), fostering creativity and community engagement
- Assisted the visual arts teacher with group activities, encouraging social interaction and verbal communication
- Promoted collaboration and inclusivity by using strong interpersonal skills to engage youth in group activities.
Unaccompanied Youth Care Specialist
TSM corporation
04.2021 - 07.2021
- Supervised South American unaccompanied youth (ages 5-17) at the San Diego Convention Center, ensuring their safety and well-being
- Managed behavioral challenges and implemented positive coping strategies, providing guidance to help youth navigate daily challenges and improve emotional regulation
- Provided emotional support to unaccompanied youth, actively listening to their concerns and helping them adjust to their temporary living environment
- Adapted to diverse Spanish dialects, improving communication with bilingual personnel and enhancing support for non-English-speaking youth.
Video Repair Representative
Spectrum Charter Services
06.2020 - 08.2020
- Oversaw customer service operations in the Video Repair Department at Spectrum, delivering technical assistance and troubleshooting support that resulted in a 20% increase in customer retention and satisfaction.
- Resolved an average of 20+ customer inquiries and complaints per shift, improving customer satisfaction by 30% and contributing to a 10% increase in repeat business and sales.
Quarter Master
Unites States Navy
12.2014 - 11.2019
- Oversaw daily shipboard operations within the navigation department, conducting regular inspections and tests to ensure equipment readiness and operational efficiency
- Managed equipment maintenance, repairs, and inventory, implementing quality control measures that resulted in $250,000 in savings for the Navy
- Led a 15-member maintenance team in ship repairs, coordinating work orders and updating communication systems to ensure operational efficiency and timely project completion
- Provided administrative support, front desk assistance, and intake coordination for the Substance Abuse Rehabilitation Program (S.A.R.P.) at the Naval Submarine Base, Point Loma, managing client intake and ensuring smooth daily operations
- Coordinated parcel delivery services across departments at San Diego Naval Hospital, collaborating with logistics and supply teams to ensure timely and efficient distribution.
Education
Bachelor of Arts in Psychology -
San Diego State University
San Diego, CA08.2022
Associate of Arts in Psychology - undefined
San Diego City College
San Diego, CA06.2020
Associate of Science in General Studies -
Vincennes University
San Diego, CA06.2018
Skills
- Bilingual: English/Spanish
- Client Communication: Rapport-building and family updates
- Crisis Management: De-escalation and behavior management
- Documentation: Technical writing, treatment plans, and progress notes
- Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Teams), troubleshooting, and information systems
- Time Management: Task prioritization and organization
- Team Collaboration: Working effectively in teams
- Ethical Practice: Client confidentiality and ethical standards
- Leadership: Team coordination and motivation
- Commitment to ongoing learning and professional development
Certification
- Active DoD Security Clearance - Expires 2025
- Sales Engineering Certification & Internship - Careerist, January 2023
- American Red Cross Certifications: Adult CPR/AED, Infant CPR, First Aid - March 2021
- VMS (Voyage Management Systems) Certification - 2019: Proficient in electronic navigation and planning.
Timeline
Waitress
Colorados Sports Bar and Grill
03.2024 - 10.2024
Waitress
The RingMaster Sports Bar
05.2023 - 12.2023
Lab Operations Associate
Hologic
11.2022 - 12.2022
Youth Intern
A Reason To Survive
02.2022 - 06.2022
Unaccompanied Youth Care Specialist
TSM corporation
04.2021 - 07.2021
Video Repair Representative
Spectrum Charter Services
06.2020 - 08.2020
Quarter Master
Unites States Navy
12.2014 - 11.2019
Associate of Arts in Psychology - undefined
San Diego City College
- Active DoD Security Clearance - Expires 2025
- Sales Engineering Certification & Internship - Careerist, January 2023
- American Red Cross Certifications: Adult CPR/AED, Infant CPR, First Aid - March 2021
- VMS (Voyage Management Systems) Certification - 2019: Proficient in electronic navigation and planning.
Bachelor of Arts in Psychology -
San Diego State University
Associate of Science in General Studies -
Vincennes University
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