Melanie Rosa
Los Angeles,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, sales and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk
Equinox
03.2021 - Current
- Greeted guests upon arrival and departure
- Answered multi-line phone system
- Sold personal training, Pilates, spa, and spa packages.
- Responsible for opening facility.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Coordinated with various departments to address guest requests or concerns efficiently.
- Performed basic daily bookkeeping tasks.
Investigation/Legal Research Assistant
USA Express Legal & Investigative Services
11.2021 - 07.2022
- Worked independently and collaboratively
- Gathered, arranged, and corrected research data
- Assisted attorneys with reviewing and organizing witness reports.
- Revised and finalized letters, briefs, and memos.
- Enhanced legal research efficiency by streamlining processes and utilizing advanced search techniques.
Hostess
Los Angeles Country Club
07.2018 - 11.2020
- Developed rapport with regular patrons, fostering sense of community within establishment.
- Demonstrated knowledge of food and beverage menu
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Some College (No Degree) - Communications
Santa Monica College
Santa Monica, CAHigh School Diploma -
Cambridge Rindge & Latin High School
Skills
- Administrative
- Records Management
- POS Systems
- Reservations
- Sales
- Customer Service,
- Time Management
Certification
CPR Certified
References
- Sivan Moshe, Senior Membership Advisor, (818)887-6450
- Angel Gomez, Assistant General Manager, (818)887-6450
Timeline
Investigation/Legal Research Assistant
USA Express Legal & Investigative Services
11.2021 - 07.2022
Front Desk
Equinox
03.2021 - Current
Hostess
Los Angeles Country Club
07.2018 - 11.2020
Some College (No Degree) - Communications
Santa Monica College
High School Diploma -
Cambridge Rindge & Latin High School