Melanie Rosales
Staten Island,NY
Summary
Driven professional with a proven track record at Key Food Supermarket, adept in customer service and cash handling expertise. Excelled in enhancing team performance and driving business success through innovative problem-solving and effective communication. Demonstrates exceptional time management skills and a commitment to achieving company goals.
Overview
3
3
years of professional experience
Work History
Cashier
Key Food Supermarket
06.2023 - Current
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Deli Clerk
Key Food Supermarket
05.2021 - Current
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Amazon
Amazon Sort Center
04.2023 - 11.2023
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
New Dorp High School
Skills
- POS Systems
- Product Recommendations
- Drawer balancing
- Payment Collection
- Customer Service
- Cash handling expertise
- Liquor regulations and compliance
- Written and verbal communication
- Conflict Resolution
- Time management skills
- Sales expertise
- Product Knowledge
- Online orders preparation
- Staff Training
- Hospitality and accommodation
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Key Food Supermarket
06.2023 - Current
Amazon
Amazon Sort Center
04.2023 - 11.2023
Deli Clerk
Key Food Supermarket
05.2021 - Current
New Dorp High School
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