Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Melanie Rosales

Oklahoma City

Summary

Accomplished General Manager at G2 Secure Staff, adept in operations management and strategic planning. Demonstrated leadership in improving customer satisfaction and operational efficiency. Skilled in team building and problem resolution, with a proven track record of enhancing performance metrics and ensuring compliance with regulatory standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

G2 Secure Staff
03.2015 - Current
  • Oversee both United Airlines and Alaska Airlines contracts.
  • Responsible for the entire operations in areas of employees relations, counseling, terminations, client relations, FAA/TSA relations, training, payroll processing, client invoicing and scheduling.
  • Ensures the station complies with all federal, state, and local regulations, including those set by the FAA and TSA.
  • Oversight of the Safety Management System
  • Responsible for Service Level Agreements (SLA's) related to station operation performance
  • Develop and implement the station's strategic plan, setting goals fro growth, operational efficiency, and customer satisfaction.
  • Monitor industry trends and adapt strategies to ensure the airport remains competitive and meets future demands.
  • Act as a liaison among local airport/airline managers, FAA representatives and the company.
  • Adhere to company policies and procedures and participate in achieving company objectives.
  • Project a positive image and respond courteously to inquires from clients, staff and the public.
  • Client relations
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Supervisor in Core Lab

Saint Anthony's Medical Center
04.2010 - 04.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enforced infection control
  • Phlebotomy
  • DOT and non DOT drug screen collection
  • DOT and non DOT Breath Alcohol testing

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Customer relations
  • Training and development
  • Inventory control
  • Verbal and written communication
  • Client relations
  • Deadline oriented
  • Strategic planning
  • Performance improvement
  • Vendor relationships
  • Employee development
  • Performance evaluations
  • Workflow planning
  • Recruitment
  • Expense control
  • Operations oversight
  • Performance analysis
  • Account management
  • Data review
  • Budget coordination
  • Risk management

Certification

OSHA 10

Timeline

General Manager

G2 Secure Staff
03.2015 - Current

Supervisor in Core Lab

Saint Anthony's Medical Center
04.2010 - 04.2013

OSHA 10

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Melanie Rosales