Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Melanie Rueda Jaque

Miami,FL

Summary

Personable Esthetician with a 7 year management background. Successful at individualized care with efficient and modern waxing methods, and basic facial knowledge. Adept at providing thorough esthetician related services for any skin type in adequate and comfortable settings.

I am a dedicated professional with a history of meeting company goals and utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Wax Specialist

European Wax Center
03.2023 - Current
  • Used social media platforms to promote salon and services.
  • Maintained regular 14 client per day list and successfully handled walk-in customers.
  • Fostered a comfortable atmosphere for clients by engaging in friendly conversation while respecting personal boundaries.
  • Streamlined appointment booking processes, reducing wait times and enhancing the client experience.
  • Educated clients about products and self-maintenance for healthy skin based needs and preferences.
  • Assisted in training new Wax Specialists, sharing best practices and techniques for efficient service delivery.
  • Stayed current with industry trends and advancements in waxing techniques, continuously improving skillset.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Grovenor House

NFC Amenity
03.2022 - 02.2024
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Performed various facial treatments for optimal skin health, including enzyme peels, ultrasound, and LED therapy.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.

Customer Communications Manager

Discord Industries
02.2021 - 02.2022
  • Partnered with internal business stakeholders, subject matter experts and thought leaders to develop internal and external content to highlight purpose-driven projects and unique culture
  • Managed multiple projects and tasks simultaneously while managing our client expectations
  • Produced internal newsletter and employee communications to keep our personnel informed of corporate events and programs
  • Gathered and analyzed market data to influence our business decisions
  • Offered programs/classes weekly for our continuous education courses, topics ranging from English lab to North American culture, and how to manage clients according to agreeable/neurotic/conscientious scale
  • Trained waves of newly hired agents, classes ranging from 10 to 25 new hires
  • Metrics ranging from 1 to 5, always remained in 4 to 5 percentage quartile
  • Held interviews for new waves, attrition percentage from each wave remained below 10% due to the manner in which I conducted the interviews.

Customer Technical Support Analyst

Vivint Home Security
05.2020 - 02.2021
  • Assisted customers with various types of technical issues via email, live chat and telephone
  • Supported customers with online billing, access and account issues
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
  • Utilized automated systems to manage and track customer inquiries through to completion
  • Informed senior leadership of product development issues discovered via technical support calls with customers
  • Managed customer system updates, informing clients of installation progress stages
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.

Education

High School Diploma -

Robert Morgan Educational Center
Miami, FL

Esthetician Student -

Celebrity School of Beauty
Miami, FL
02.2023

Associate of Science - Psychology

Miami Dade College
Miami, FL
05.2019

Skills

  • Product Development
  • Communications Strategy
  • Brand Management
  • Facilitating Focus Groups
  • Communications Leadership
  • Fluent in Spanish and English
  • Customer Service
  • Training & Development
  • Friendly, Positive Attitude
  • Organizational Skills
  • Problem Resolution
  • Reliable and Trustworthy
  • Tutoring and Counseling
  • Behavioral/Cognitive Skills Development
  • Positive Reinforcement
  • Online Teaching
  • Sales Techniques
  • Verbal and Written Communication
  • Hiring and Training
  • Time Management

Hobbies and Interests

  • Fostered exotic and domesticated household pets, preparing them for their forever home.
  • Knitting and crotchet
  • Avid book reader
  • Hiking and cycling

Languages

Spanish
Native or Bilingual

Timeline

Wax Specialist

European Wax Center
03.2023 - Current

Grovenor House

NFC Amenity
03.2022 - 02.2024

Customer Communications Manager

Discord Industries
02.2021 - 02.2022

Customer Technical Support Analyst

Vivint Home Security
05.2020 - 02.2021

High School Diploma -

Robert Morgan Educational Center

Esthetician Student -

Celebrity School of Beauty

Associate of Science - Psychology

Miami Dade College

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Melanie Rueda Jaque