QUANTASIA WILLIAMS
Summary
Results-driven beauty and customer service professional with 6+ years of experience in esthetics, beauty retail, guest retention, sales support, and client relationship management. Licensed North Carolina Esthetician with strong communication, merchandising, and customer experience skills. Recently completed an Associate in Applied Science (AAS) in General Business Administration from Asheville-Buncombe Technical Community College. Passionate about transitioning into the corporate side of the beauty and fashion industry, with interests in brand management, customer experience, marketing, and business operations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Wax Specialist
European Wax Center
Asheville
05.2021 - Current
- Provide professional full-body and facial waxing services using certified speed waxing techniques.
- Maintain strong guest retention through personalized service, client education, and relationship building.
- Recognized as Employee of the Month in 2022 for professionalism, customer satisfaction, and service excellence.
- Recommend skincare and aftercare products based on guest skin concerns and treatment goals.
- Consistently balance efficiency, sanitation standards, and high-quality customer service in a fast-paced environment.
Beauty Consultant / Department Lead
Walgreens
Asheville
10.2019 - 05.2021
- Independently managed the day-to-day upkeep and presentation of the beauty department.
- Served as the primary beauty advisor for skincare, makeup, and product recommendations.
- Supported merchandising, inventory organization, promotional displays, and planogram updates.
- Increased customer engagement through personalized consultations and proactive customer support.
- Handled POS transactions while maintaining a strong customer service experience.
Beauty Advisor
Ulta Beauty
Asheville
08.2019 - 12.2020
- Assisted customers with makeup, skincare, fragrance, and beauty product selections.
- Educated guests on products tailored to different skin types and beauty concerns.
- Maintained store presentation standards, inventory restocking, and sales floor organization.
- Expanded beauty and skincare knowledge through ongoing brand and vendor training.
Cashier
Harris Teeter
Asheville
03.2016 - 06.2019
- Processed customer transactions accurately while providing friendly and efficient service.
- Supported front-end operations including returns, bagging assistance, and customer inquiries.
- Built strong communication and multitasking skills in a high-volume retail environment.
Education
Certificate - Business Administration
Asheville-Buncombe Technical Community College
Asheville, NC 06.2024 - 05.2026
Associate in Applied Science (AAS) - General Business Administration
Asheville-Buncombe Technical Community College
Asheville, NC 06.2024 - 05.2026
Esthetics Technology Certificate -
Fashion Design Program Coursework
North Carolina A&T State University
Greensboro, NC 01.2018 - 05.2018
Skills
- Guest Retention & Customer Loyalty
- Customer Experience
- Retail Sales & Upselling
- Beauty & Skincare Product Knowledge
- Client Consultations
- Communication & Interpersonal Skills
- POS Systems
- Inventory & Merchandising
- Time Management
- Business Administration
- Marketing Fundamentals
- Spreadsheet & Computer Skills
- Professional Development
- Web Development Tools
- Team Collaboration
Certification
- Licensed Esthetician, North Carolina, Active since 09/01/20
- Business Administration Certificate, Asheville-Buncombe Technical Community College, 2026
- National Society of Leadership and Success (NSLS) Member
Leadership And Community
Word on the Street / La Voz de les Jóvenes, Intern, 2016, 2018, Contributed to bilingual mixed-media projects centered around Black and Latinx youth voices, storytelling, journalism, and community engagement while developing leadership and creative collaboration skills.
Timeline
Certificate - Business Administration
Asheville-Buncombe Technical Community College
06.2024 - 05.2026
Associate in Applied Science (AAS) - General Business Administration
Asheville-Buncombe Technical Community College
06.2024 - 05.2026
Wax Specialist
European Wax Center
05.2021 - Current
Beauty Consultant / Department Lead
Walgreens
10.2019 - 05.2021
Beauty Advisor
Ulta Beauty
08.2019 - 12.2020
Fashion Design Program Coursework
North Carolina A&T State University
01.2018 - 05.2018
Cashier
Harris Teeter
03.2016 - 06.2019