Jessica Little
Winter Springs
Summary
Red Level Wax Specialist with over 10 years experience at European Wax Center; delivering high performing guest satisfaction, strong client retention, and service education. Known for excellent production metrics, relationship building, and professionalism while supporting guest needs and concerns. Hospitable artisan prepared to provide an engaging, brand consistent phone experience in a remote reservation role.
Overview
12
12
years of professional experience
Work History
Red Level Wax Specialist
EWC
Lake Mary, FL
02.2015 - Current
- Delivers exceptional waxing services, ensuring guest comfort and satisfaction.
- Maintains cleanliness and sanitation standards in treatment rooms and equipment.
- Educates guests on aftercare practices to enhance results and promote skin health.
- Developes strong relationships with guests, fostering loyalty and repeat business.
Wax Specialist
EWC
Orlando Fl Dr Phillips
01.2014 - 02.2015
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Executed waxing techniques with precision to ensure safe and effective hair removal.
- Sustained cleanliness and organization of workstations to promote a hygienic environment.
Education
Associate of Arts - Hospitality
Seminole State College of Florida
Sanford, Florida, FL04-2025
Skills
- Builds strong client loyalty through trust, communication, and consistent service experiences
- Educates guests on services, aftercare, products, and current promotions to support retention and center goals
- Encourages pre-booking and ongoing service relationships to maintain guest consistency
- Handles guest concerns with professionalism and a solutions-focused approach
- Trains and mentor new wax specialists on service standard operating procedure, guest communication, and brand expectations
- Contributes to team performance and upholds corporate policies and service consistency
Timeline
Red Level Wax Specialist
EWC
02.2015 - Current
Wax Specialist
EWC
01.2014 - 02.2015
Associate of Arts - Hospitality
Seminole State College of Florida