Melanie Sanchez

• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
• Addressed patient concerns and provided support to vulnerable demographics.

Rr

• Documented conversations with consumers and research into accounts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
• Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.