Melanie Santana
Hartford,CT
Summary
Confident medical assistant with strong interpersonal skills, adept at managing multiple tasks in a busy clinical environment. Maintains schedules for multiple physicians while ensuring compliance with HIPAA regulations and delivering exceptional patient care. Committed team player dedicated to enhancing customer satisfaction and operational efficiency.
Overview
1
1
Language
10
10
years of professional experience
Work History
Medical Assistant
Rocky Hill Pediatrics
08.2023 - 07.2026
- Record, manage, and update patient information in accordance with HIPAA regulations
- Take and monitor vital signs
- Performed finger stick blood tests for patient assessments
- Collecting Patient specimens and data
- Collected and prepared vaccine samples for administration
- Cleaned and sanitized tools and equipment daily to ensure patient safety and compliance with health standards
- Reviewed and organized patient charts for accuracy
- Coordinated scheduling and rescheduling of appointments for up to 6 physicians to optimize patient flow
- Maintain Calendar for up to 5-6 physicians
Medical Assistant
First Choice Health Center
05.2021 - 05.2022
- Record, manage, and update patient information in accordance with HIPAA regulations
- Take and monitor vital signs
- Obtained and documented patient specimens for testing purposes
- Reviewed and organized patient charts to ensure accuracy and compliance
- Coordinated daily scheduling and rescheduling of patient appointments
- Managed calendar for 2 physicians to optimize appointment scheduling
- Clean and sanitize tools and equipment daily
Patient care associate
Hartford Hospital
07.2019 - 02.2020
- Assisting patients with showers, grooming, and other hygiene tasks
- Engaged patients in activities, providing companionship and assistance with feeding to enhance emotional well-being.
- Ensured patients had necessary supplies, contributing to their comfort and overall care experience.
- Replaced linens regularly to maintain a hygienic environment.
- Performing EKG’s
- Testing blood sugar
- Organized and replenished linens to support efficient healthcare operations.
- Refilled blood glucose testing strips and lancets, supporting timely and effective patient monitoring.
Administrative Assistant
Gengras Volvo
12.2016 - 01.2018
- Called and scheduled appointments according to the availability and needs of customers
- Managed call responses to improve customer satisfaction.
- Maintained composure while handling high volume customer interactions.
- Composed professional emails with daily end of day reports.
- Compiled various Excel spreadsheets and reports daily
Education
High School Diploma -
East Hartford High School
East Hartford, CTMedical Assistant -
Stone Academy
East Hartford, CTSkills
- Patient care
- Vital signs monitoring
- Assisting with mobility
- CPR certified
- HIPAA compliance
- Clinical quality assurance
- EHR documentation
- Appointment scheduling
- Excel Proficient
- Administrative support
- Bilingual (Spanish)
- Multitasking
- Leadership
Languages
Spanish
Professional
Timeline
Medical Assistant
Rocky Hill Pediatrics
08.2023 - 07.2026
Medical Assistant
First Choice Health Center
05.2021 - 05.2022
Patient care associate
Hartford Hospital
07.2019 - 02.2020
Administrative Assistant
Gengras Volvo
12.2016 - 01.2018
High School Diploma -
East Hartford High School
Medical Assistant -
Stone Academy