Melanie Schmalz
Willowbrook,Illinois
Summary
Adaptable professional with diverse experience, rapid learning, and strong communication. Applies prior work to produce accurate, high-quality deliverables. Maintains dependable performance and continuous improvement to support team goals.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Hospitality Associate
Midtown Athletic Clubs
Willowbrook, IL
12.2025 - Current
- Supported connections between members, guests, instructors, and sales representatives to improve visit experience.
- Assisted sales by sharing information on available services and products.
- Handled member concerns with calm, professional service.
- Coordinated member reservations, appointments, and club amenities.
- Greeted members and guests at entry and exit to create friendly environment.
- Communicated bilingually with housekeeping team to support daily coordination.
Stylist
Victoria's Secret & Co.
Oak Brook, IL
07.2024 - 10.2025
- Provided styling advice and product suggestions, improving overall shopping experience and customer satisfaction.
- Recommended apparel based on customer preferences and measurements, ensuring a personalized shopping experience.
- Assisted customers in fitting bras by measuring and providing size recommendations. and guided size selection in fitting rooms
- Welcomed customers, answered questions, and helped with purchasing decisions.
- Processed POS transactions accurately while supporting fast, service-focused checkout.
Behavioral Health Technician
Timberline Knolls
Lemont, Illinois
03.2023 - 03.2024
- Supported residential milieu through trauma-informed care practices at Timberline Knolls.
- Assisted with therapeutic activities and daily living routines in treatment environments.
- Recorded client observations, incidents, locations, and behaviors for shift notes every 10-15 minutes throughout shift.
- Offered emotional support to clients and patients during difficult situations.
- Responded quickly to emergency situations within facility.
- Facilitated group therapy sessions with multiple patients.
Retail Sales Stylist
Nordstrom
Oak Brook, IL
10.2021 - 06.2022
- Supported SKIMS product launch and merchandise updates while building current product knowledge each day.
- Guided customers in selecting outfits and accessories tailored to personal style and event needs, enhancing satisfaction and loyalty.
- Monitored fashion trends, new arrivals, and brand promotions to deliver accurate and relevant styling guidance.
- Coordinated personal styling appointments and offered personalized attention, fostering repeat visits.
- Processed sales, returns, and exchanges through POS systems with accuracy and strong customer service.
Stylist
Soma
Oak Brook, IL & Bonita Springs, FL
02.2018 - 10.2021
- Supported customers in fitting rooms by measuring clothing and undergarment fit and selecting products aligned with personal style and occasion, improving customer satisfaction and loyalty.
- Stayed current on fashion trends, new arrivals, and brand promotions to deliver accurate styling and fitting guidance.
- Maintained visual merchandising standards on sales floor to create inviting shopping environment that drew in and engaged customers.
- Replenished inventory and folded merchandise to brand presentation standards.
- Processed sales, returns, and exchanges through POS systems with accuracy while providing strong customer service.
Special Needs Program Supervisor
SEASPAR
Downers Grove, IL
08.2015 - 08.2016
- Supported social and daily living skill development through individualized support plans matched to participant needs.
- Helped participants with physical disabilities manage personal situations needing specific assistance and attention.
- Tracked participant progress, reported concerns and observations, and revised program strategies to match changing needs and goals.
- Planned and led recreational and educational activities that supported inclusion, skill growth, and community involvement.
- Provided dependable transportation for participants to support attendance at events, locations, activities, and excursions.
- Monitored compliance with policies, procedures, and safety standards.
Waitress
Scapa Italian Kitchen
Clarendon Hills, Illinois
02.2015 - 02.2016
- Took food and beverage orders with careful attention to special requests.Coordinated with kitchen staff to deliver correct orders and table updates
- Presented Italian menu items, daily specials, and wine suggestions to guests
- Checked back with customers during meal service to confirm satisfaction and enhance dining experience.
- Addressed guest complaints or concerns promptly to maintain a high level of customer satisfaction.
- Processed guest payments and managed cash register transactions accurately to ensure smooth transactions.
Restaurant Team Member
The Patio Restaurant
Darien, IL
11.2010 - 11.2014
- Served meals and drinks promptly to support smooth patio and indoor service.
- Used bilingual communication to assist kitchen team and other employees.
- Answered phone for takeout orders and completed requests.
- Greeted and welcomed customers into restaurant.
- Stocked areas of restaurant that needed refills and maintained a clean environment
- Handled guest questions and resolved concerns with calm, professional service.
Education
High School Diploma -
Hinsdale Central
Hinsdale05-2011
Bachelor of Arts -
DePaul University
Chicago10-2026
Some College (No Degree) -
College of DuPage
Glen Ellyn, ILSkills
- Sales and promotions
- Strong work ethic
- Hospitality experience
- Spanish proficiency
- Appointment scheduling
- Reliability and punctuality
- Restaurant operations
- Customer service and client engagement
- Professional demeanor
- POS operation
- Visual merchandising
- Time management
- Multitasking skills
Personal Information
- Date of Birth: 1993-04-23
- Gender: Female
- Nationality: Caucasian
Extracurricular activities
- Volunteered as an assistant supervisor for adults and children with mental and physical disabilities at the Ray Graham Association in Burr Ridge, IL.
- Supported the high poverty location in Southern California known as "Skid Row" by serving food, donating gifts, and socializing amongst citizens for personal support at the "Midnight Mission" in Los Angeles, CA.
Languages
Spanish
Professional
Certification
- Certified Stylist
Timeline
Hospitality Associate
Midtown Athletic Clubs
12.2025 - Current
Stylist
Victoria's Secret & Co.
07.2024 - 10.2025
Behavioral Health Technician
Timberline Knolls
03.2023 - 03.2024
Retail Sales Stylist
Nordstrom
10.2021 - 06.2022
Stylist
Soma
02.2018 - 10.2021
Special Needs Program Supervisor
SEASPAR
08.2015 - 08.2016
Waitress
Scapa Italian Kitchen
02.2015 - 02.2016
Restaurant Team Member
The Patio Restaurant
11.2010 - 11.2014
High School Diploma -
Hinsdale Central
Bachelor of Arts -
DePaul University
Some College (No Degree) -
College of DuPage