Melanie Scott
Hopkinsville,KY
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
10
10
years of professional experience
Work History
Member Service Agent
TTEC/USAA BANK
Hopkinsville, KY
10.2018 - 02.2023
- Greeted members and provided excellent customer service.
- Maintained confidentiality of member records according to established procedures.
- Identified suspicious activity on accounts and reported it promptly.
- Educated members on how to use online banking services.
- Ensured compliance with all applicable laws and regulations governing financial institutions.
Personal Care Assistant
Public Partnerships LLC/COSA of Delco
Chester, PA
02.2013 - 08.2018
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Administered medication under supervision of a registered nurse or physician.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
Education
Traffic Management Coordinator
AIT
Fort Eustis, VA04-1986
High School Diploma -
Chester High School
Chester, PA06-1985
Liberal Arts and General Studies
Delaware County Community College
Media, PASkills
- Professionalism and Courtesy
- Patience and Tolerance
- Policy understanding
- Customer Support
Timeline
Member Service Agent
TTEC/USAA BANK
10.2018 - 02.2023
Personal Care Assistant
Public Partnerships LLC/COSA of Delco
02.2013 - 08.2018
Traffic Management Coordinator
AIT
High School Diploma -
Chester High School
Liberal Arts and General Studies
Delaware County Community College