Melanie Seber
Loveland,CO
Summary
Hardworking offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Hostess
Red Lobster Restaurant
Flagstaff, AZ
02.2024 - 05.2024
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered telephone to provide dining information and take reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Costumer Service Assistiant
Cobblestone Auto Spa
Broomfield, CO
01.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Communicated information to customers about product quality, value and style.
- Met or exceeded customer service metrics by providing excellent customer support.
Sales Associate
Sierra Trading Post
Thornton, CO
09.2021 - 01.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
Costumer Service Assistiant
Wash Fox Car Wash
Brighton, CO
02.2021 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Sold or recommended products or services to suit client needs.
- Participated in training and other learning opportunities to expand knowledge of company and position.
Education
High School Diploma -
Horizon High School
Brighton, CO05-2023
Skills
- Event Planning
- Customer Service
- Server Support
- Guest Engagement
- Food Running
- Complaint Handling
- Table Bussing
- Restroom Servicing
- Outstanding customer service
- Time management and prioritization
- Problem-solving capabilities
- Customer Service-Oriented
- Sales Techniques
Timeline
Hostess
Red Lobster Restaurant
02.2024 - 05.2024
Costumer Service Assistiant
Cobblestone Auto Spa
01.2022 - 04.2023
Sales Associate
Sierra Trading Post
09.2021 - 01.2022
Costumer Service Assistiant
Wash Fox Car Wash
02.2021 - 06.2021
High School Diploma -
Horizon High School