Melanie Sosa Marmolejos
Perth Amboy
Summary
Dynamic Shift Leader with proven strengths in team leadership and customer service. Adept at training staff and resolving conflicts to enhance customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
Rackson Restaurants, Burger King
Avenel
01.2024 - Current
- Supervised team members during busy shifts for optimal service delivery.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels to ensure adequate stock for peak hours.
- Collaborated with management to enforce company policies and procedures.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Scheduled staff shifts to ensure adequate coverage throughout operational hours.
- Assisted in maintaining cleanliness and organization of the restaurant environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-2024
Skills
- Team leadership
- Employee training
- Inventory management
- Customer service
- Policy enforcement
- Conflict resolution
- Cash handling
- Problem solving
- Adaptability
- Client support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Leader
Rackson Restaurants, Burger King
01.2024 - Current
High School Diploma -
Perth Amboy High School