Summary
Overview
Work History
Skills
Timeline
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Melanie Spicy

Tampa,FL

Summary

Dynamic professional with extensive experience at Walmart, excelling in customer service and inventory management. Proven ability to enhance sales through effective communication and product knowledge. Recognized for mentoring team members and promoting store loyalty, resulting in improved customer satisfaction and engagement. Skilled in cash handling and adept at resolving complex issues efficiently.

Overview

7
7
years of professional experience

Work History

Environmental Technician

Baptist Health Doctors
Coral Gables, FL
08.2024 - 03.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Liquor Store Clerk

BJ's Wholesale
Homestead , FL
10.2022 - 04.2024
  • Provided excellent customer service by addressing inquiries in a timely manner.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
  • Took payment for purchases by cash, credit, debit and personal check and provided correct change.

Front End Team Lead

Walmart
Homestead, FL
02.2018 - 09.2022
  • Mentored employees in management of complicated sales and complex issues.
  • Handled returns and exchanges according to company policies.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegated work tasks to employees based on shift requirements, individual strengths.

Skills

  • Customer Service Management
  • Cash Handling
  • Point Of Sale
  • Product Knowledge
  • Sales Promotion
  • Effective Communication

Timeline

Environmental Technician

Baptist Health Doctors
08.2024 - 03.2025

Liquor Store Clerk

BJ's Wholesale
10.2022 - 04.2024

Front End Team Lead

Walmart
02.2018 - 09.2022

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Melanie Spicy