Melanie Steinberg
Rockville ,Maryland
Summary
Highly experienced professional with work history in the fashion and retail industries. Proven track record of providing outstanding customer service and satisfaction. Expert in product knowledge and styling, with a keen eye for detail. Skilled at building relationships with clients, and providing tailored shopping experiences to meet individual needs.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
4
4
years of professional experience
Work History
Sales Representative
LCR EXTERIORS
06.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Instacart Shopper
Instacart
02.2023 - Current
- Fostered high-level customer service and satisfaction
- Maintained positive working relationships with customers, team members, and leadership
- Coordinated purchasing and delivery of items to customers
- Responded promptly to customer queries to increase overall satisfaction
Outside Sales Consultant
Great Day Improvements
05.2023 - 05.2024
- Managed territory budget to support development of regional and territory leads.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Mentored new team members in best practices for outside sales success, sharing valuable insights from personal experiences.
- Exceeded annual sales targets consistently by employing a proactive approach to business development and maintaining a strong work ethic.
- Maintained a high level of product knowledge through ongoing training and self-directed learning initiatives, enabling confident promotion of offerings to clients.
- Worked closely with marketing department on targeted campaigns aimed at specific industries or regions within assigned territory.
- Negotiated contracts skillfully, achieving favorable terms for both the company and the client.
Boutique Sales Designer and Consultant
Evoluxxy
05.2021 - 07.2021
- Provided efficient and courteous service to customers at all times
- Helped customers in finding unique items to fit their individual style
- Marketed and modeled clothing to customers
- Created social media following of clothing trends
- Acted as closing manager
- Developed ideas and plans for merchandise displays and window decorations
Customer Service Representative Amazon Returns
Kohls Department Store
12.2020 - 04.2021
- Responded quickly to meet customer item return needs
- Identified ways to improve efficiency in packaging products and implemented process changes
- Committed to delivering excellent customer service while working in a fast-paced environment
Education
Bachelor of Arts (B.A.) - Communications
Arizona State University
Tempe, AZ12.2022
Bachelor of Arts (B.A.) - Communications
University Of Tampa
Tampa, FL05.2022
Skills
- Personal Shopping
- Mobile Ordering Understanding
- Order Coordination
- Customer Buying Habits
- Customer Relations
- Customer Service
- Sales closing
- Sales Presentations
- Product and service knowledge
- Sales strategy development
- Product and Service Sales
- Client Service
- Sales consultation
- Process Improvement
- Customer Needs Assessment
- Customer Success Management
- Cold-calling
- Lead prospecting
- Closing Techniques
Timeline
Sales Representative
LCR EXTERIORS
06.2024 - Current
Outside Sales Consultant
Great Day Improvements
05.2023 - 05.2024
Instacart Shopper
Instacart
02.2023 - Current
Boutique Sales Designer and Consultant
Evoluxxy
05.2021 - 07.2021
Customer Service Representative Amazon Returns
Kohls Department Store
12.2020 - 04.2021
Bachelor of Arts (B.A.) - Communications
Arizona State University
Bachelor of Arts (B.A.) - Communications
University Of Tampa
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