Microsoft Office
Melanie Stipe
New Cumberland,PA
Summary
Results-driven and accomplished leader with years of experience leading cross-functional teams to success in various industries. Proven track record of optimizing processes, increasing productivity, and exceeding business goals. Skilled in strategic planning, operations management, and staff development. Strong communicator with a collaborative leadership style that fosters a positive work environment and drives team performance. Looking to leverage all expertise and leadership abilities to deliver impactful results for a dynamic organization.
Overview
19
19
years of professional experience
Work History
Hair Stylist/Salon Manager
Evolve Salon
2012.06 - Current
- Build, manage, and develop a team comprised of personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- Coordinate with cross-functional teams to identify process gaps and develop solutions
- Communicate with diverse, build rapport and long-term relationships
- Skilled in developing client relationships and providing excellent customer service
- Handle customer inquiries, answer questions and resolve problems in a timely manner.
Hair Stylist/Receptionist
Ultra Visions Salon
2009.09 - 2012.06
- Proficient in managing front desk duties such as answering phones, scheduling appointments, and greeting clients in a friendly and professional manner
- Knowledgeable in recommending and selling hair care products to clients based on their individual needs and preferences
- Experienced in maintaining a clean and organized salon environment, ensuring all equipment is sanitized and in proper working condition
- Strong multitasking abilities, able to efficiently juggle both hair styling appointments and receptionist responsibilities to ensure smooth salon operations
- Worked with departments across the company, including marketing and management, in developing new ideas, initiatives, products, and services
- Organized and managed team members in the implementation of a new marketing strategy.
Shift Leader
Burger King
2005.05 - 2008.09
- Managed a team of employees and trained them in a variety of merchandising and organizational functions
- Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
- Offered strong customer service skills
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Developed relationships with new staff members, and assisted existing members in their career development
- Provided customer service and was involved in training new team members each month
- Served all in-line customers in a timely manner
- Supervised and directed a team of 10+ employees to ensure efficient day-to-day operations
- Trained new staff members on company policies and procedures, resulting in improved team performance
- Managed inventory levels and ordered supplies as needed to maintain proper stock levels
- Resolved customer complaints in a timely and professional manner to ensure customer satisfaction.
Education
Bachelor of Science in Criminal Justice Administration - Criminal Justice Administration
06.2024
Pursued advanced coursework in Criminal Justice Administration, focusing on administration and management within the criminal justice system. Explored topics such as leadership in law enforcement, policy development, organizational behavior, and budgeting for criminal justice agencies. Developed skills in strategic planning, crisis management, and decision-making in high-pressure situations.
Engaged in research projects related to criminal justice issues, such as the impact of community policing initiatives on crime rates, the effectiveness of diversion programs for juvenile offenders, and the role of technology in law enforcement. Developed critical thinking skills and the ability to analyze complex societal issues.
Certificate in Medical Billing and Coding -
09.2018
Pursued an Associate's Degree in Medical Billing and Coding from Ultimate Medical Academy, completing coursework in medical terminology, healthcare billing practices, and coding systems. Developed a solid understanding of ICD-10-CM, CPT, and HCPCS level II coding systems through hand-on training and practical applications.
Associates in Electronic Health Records -
04.2017
As an Electronic Health Records major, I actively participated in professional development workshops to stay current with industry trends and best practices. I am committed to continuous learning and ongoing professional development to enhance my skills and stay ahead in the rapidly evolving landscape of healthcare technology.
Associates in Business Studies -
05.2011
Graduated with an Associates Degree, majoring in Business Studies, from Harrisburg Area Community College. Completed a rigorous curriculum covering key business principles including accounting, finance, marketing and management. Developed strong analytical and problem-solving skills through coursework and hands-on projects, preparing for a successful career in the business field.
License in Cosmetology -
06.2008
Graduated with a Cosmetology License from Cumberland Perry Vo-Tech, completing a comprehensive curriculum that covered hair cutting, coloring, styling, and chemical treatments. Developed strong foundational knowledge of skin care, makeup application, and salon management through hands-on training and coursework.
Diploma -
06.2008
Skills
- Computer literacy
- Communication Skills
- Microsoft Office
- Problem Solving
- Data Analysis
- Adaptability
- Detail Oriented
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveFlexible work hoursPersonal development programsWork from home optionPaid time offSoftware
Timeline
Hair Stylist/Salon Manager - Evolve Salon
2012.06 - Current
Hair Stylist/Receptionist - Ultra Visions Salon
2009.09 - 2012.06
Shift Leader - Burger King
2005.05 - 2008.09
University of Phoenix - Bachelor of Science in Criminal Justice Administration, Criminal Justice Administration
Ultimate Medical Academy - Certificate in Medical Billing and Coding,
University of Phoenix - Associates in Electronic Health Records,
Harrisburg Area Community College - Associates in Business Studies,
Cumberland Perry Vo-Tech - License in Cosmetology,
Red Land High School - Diploma,
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