Ta'Cara A. Mobley
Augusta
Summary
Driven by passion for beauty and client satisfaction, looking to transition into a new field. Developed strong communication and customer service skills in fast-paced salon environment. Excels in building client relationships and providing personalized service, aiming to leverage these strengths in a new career path.
Overview
15
15
years of professional experience
Work History
Hair Stylist/Salon Manager
GrippGod's Studio
06.2020 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Managed financial aspects of the salon, including cash flow, budgeting, banking, payroll processing, and inventory management.
- Conducted thorough consultations with each client before any service, ensuring clear communication regarding desired outcomes.
- Developed individualized hair care plans to address specific needs or concerns, leading to healthier hair overall.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Senior Rep/ Senior Expert
T-Mobile, USA
01.2017 - 06.2020
- Assisted coach with the day-to-day administrative responsibilities for a team of fifteen employees
- Collaborated with coach to develop and implement action plans and incentives to drive and improve performance
- Served as the primary point of support for real time coaching and development, escalated calls, adherence to process and policies
- Support other teams to ensure proper leadership coverage and support for reps
- Monitored service levels and inbound calls
Customer Service Representative/ Account Expert
T-Mobile, USA
01.2014 - 01.2017
- Handled a regional customer base of 32,000 customers with various issues related to billing, equipment, troubleshooting, cancellations, etc
- Handle highly escalated issues with STAR method
- Assisted clients with invoice discrepancies related to taxes, rate changes, etc
Customer Service Representative/ Floor Support
Convergent
01.2012 - 01.2014
- Received inbound calls assisting customers with Electric bill concerns
- Assisted customers with establishing new service, processed payments and payment arrangements, supported customers terminating services
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Perform verification / audits errors conducted by CSR's
Certified Nursing Assistant
East Central Regional Hospital
01.2010 - 01.2012
- Provide care for 8-10 residents with developmental disabilities
- Ability to care for a 1 to 1 resident
- Effectively record client data according to industry healthcare standard
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
American Intercontinental University
Schaumburg, IL01.2018
Georgia Military College
Augusta, GA01.2012
High School Diploma -
Glenn Hills High School
01.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Quick learner
- Prioritization
- Multi-Tasking
- Data entry
- Microsoft Excel, Outlook, Calendar and Inter-office Lync
Abilitiesskills
- Skilled in tech support, invoice management and de-escalations and client resolution
- Over 7 years Customer Service experience.
- Team TNPS / NPS Ambassador
- Highly effective at working in team-based setting
- Excellent multi-tasker with the ability to set priorities
- Proficient with DaaS based computing software
- Proficient in Microsoft Office: Excel, Outlook, Calendar and inter-office Lync
Timeline
Hair Stylist/Salon Manager
GrippGod's Studio
06.2020 - Current
Senior Rep/ Senior Expert
T-Mobile, USA
01.2017 - 06.2020
Customer Service Representative/ Account Expert
T-Mobile, USA
01.2014 - 01.2017
Customer Service Representative/ Floor Support
Convergent
01.2012 - 01.2014
Certified Nursing Assistant
East Central Regional Hospital
01.2010 - 01.2012
High School Diploma -
Glenn Hills High School
American Intercontinental University
Georgia Military College
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