Melanie Susie Stock
Phoenix,AZ
Summary
Dedicated and loyal professional with a strong commitment to continuous learning and personal development. Proven ability to collaborate effectively with teams while maintaining high levels of individual productivity. Seeking opportunities to contribute skills and drive results in a dynamic work environment.
Overview
22
22
years of professional experience
Work History
Dental Hygiene Coordinator
Centre for Progressive Dentistry
Scottsdale, USA
05.2014 - Current
- Coordinated schedules for two double booked hygienists to optimize patient flow
- Facilitated patient communication to enhance appointment experiences
- Managed patient recall list, confirming appointments to ensure optimal scheduling
- Consistently meet monthly for bookings and production
Front Office
Southwest Jaw Surgeons
Phoenix, USA
06.2012 - 01.2013
- Coordinated scheduling and presented treatment plans to ensure clarity for patients
- Reviewed sedation instructions with patients to enhance understanding and compliance
- Collected payments from patients to streamline financial transactions
Front Office
Mill Avenue Family Dentistry
Tempe, USA
03.2011 - 03.2012
- Coordinated treatment plan presentations and scheduling to ensure timely patient care
- Managed insurance claims and billing processes to secure accurate reimbursements
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Manager
Sun Lakes Family Dentistry, Inc.
Sun Lakes, USA
06.2004 - 02.2011
- Managed collections, billing, and scheduling to ensure timely patient services
- Managed patient communication to enhance satisfaction and streamline appointment processes
- Coordinated treatment plan presentations to effectively inform patients and support decision-making
- Processed electronic claims for timely reimbursements
- Performed x-rays
- Utilized Dentrix and Tigerview
Education
Dental Assistant -
The Bryman School
Phoenix, Arizona07-1993
Skills
- Scheduling coordination
- Treatment planning
- Patient management
- Insurance verification
- Payment collection
- Dental software utilization
- Customer relationship management
Timeline
Dental Hygiene Coordinator
Centre for Progressive Dentistry
05.2014 - Current
Front Office
Southwest Jaw Surgeons
06.2012 - 01.2013
Front Office
Mill Avenue Family Dentistry
03.2011 - 03.2012
Office Manager
Sun Lakes Family Dentistry, Inc.
06.2004 - 02.2011
Dental Assistant -
The Bryman School