Melanie Urban
Somerset,MA
Summary
Accomplished Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
31
31
years of professional experience
Work History
Account Manager
OM Diagnostic Labs, Inc
Norwood, MA
03.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts throughout Massachusetts and New Hampshire, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Transitioned 30+ clients and staff members through a new system update.
Senior Account Manager
Ethos Laboratories
Worcester, MA
11.2022 - 03.2024
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Consistently exceeded sales quotas and increased profitability through effective sales strategies and business planning.
- Q2 sales bonus winner for highest number of accessions for an account manager.
- First runner up for Presidents Club, 2023.
- Actively covered the territory of Massachusetts, New Hampshire and Rhode Island which involved bringing on new accounts, servicing current clients and ensuring smooth business growth through in depth product and market knowledge.
Front Office Manager
All Care Wellness
New Bedford, MA
03.2017 - 11.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved patient complaints professionally, maintaining positive relationships with patients.
- Managed medical records and adhered to safety procedures to prevent breaches and data misuse, insuring HIPAA compliance.
- Verified clients insurance using payor portals.
- Opened and closed three different locations and monitored shift changes to uphold successful operations strategies and maximize business success.
Administrative Assistant
Rexus Realty
Fall River, MA
01.2006 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared all necessary documents including contracts, leases, deeds, closing statements and property and sales agreements.
- Updated all sales listings and MLS.
Reimbursement Specialist
Shields MRI
Brockton, MA
02.1998 - 03.1999
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
Medical Transcriptionist
Greater New Bedford Community Health Center
New Bedford, MA
07.1993 - 11.1997
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
Education
Associate of Science - Administrative Assistant
Bristol Community College
Fall River, MANo Degree - Medical Laboratory Science
University of Massachusetts Dartmouth
North Dartmouth, MASkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Salesforce
- Zoom,
- Microsoft Office (Excel, PowerPoint, Outlook, Teams)
- Certify
Timeline
Account Manager
OM Diagnostic Labs, Inc
03.2024 - Current
Senior Account Manager
Ethos Laboratories
11.2022 - 03.2024
Front Office Manager
All Care Wellness
03.2017 - 11.2022
Administrative Assistant
Rexus Realty
01.2006 - 03.2017
Reimbursement Specialist
Shields MRI
02.1998 - 03.1999
Medical Transcriptionist
Greater New Bedford Community Health Center
07.1993 - 11.1997
Associate of Science - Administrative Assistant
Bristol Community College
No Degree - Medical Laboratory Science
University of Massachusetts Dartmouth