Melanie Urias
Service Representative
Palm Coast,FL
Summary
Charismatic customer service professional offering over 5 years of experience resolving service concerns for customers. Proficient in scheduling appointments, updating accounts and managing calendars. Focused on surpassing expectations and driving team success. Passionate about promoting lasting customer satisfaction by delivering unparalleled support.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Manicurist and Pedicurist
Self Employed
Palm Coast, FL
03.2020 - Current
- Maintained master appointment calendar covering all customer visits, schedules and special events.
- Worked with loyal customers to understand needs and provide excellent service.
- Recorded monthly supply and inventory needs and made regular orders worth $200.
- Designed individualized care programs for 20 repeat customers.
- Responded to customer requests and concerns about nail health and integrity.
Sales Associate
Cricket Wireless
Palm Coast, FL
06.2019 - 03.2020
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented up-selling strategies, through recommendation of complementary purchases.
- Solved customer challenges by offering relevant cellphone products and services.
- Increased personal sales by 34% over 3 months by applying customer service and upselling techniques.
Office Associate
Bealls Florida
Palm Coast, FL
06.2018 - 06.2019
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Prepared bank deposits and corporate cash shipments.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Balanced safe, prepared tills and prepared register bags for next sales date.
Marketing Assistant
Touchpoint Management Services
Palm Coast, FL
06.2016 - 06.2018
- Assisted in creation of marketing plans to support department strategies.
- Provided administrative support to senior staff including creating proposals and organizing documentation.
- Compiled product, market and customer data to forecast accurate sales and profit projections using Sales Force.
Education
High School Diploma -
Matanzas High School
Palm Coast, FL 08.2011 - 05.2015
Bachelor of Arts - International Business
Florida Atlantic University
Boca Raton, FLSkills
Customer Relations
undefinedCertification
Licensed Manicurist and Pedicurist
Timeline
Manicurist and Pedicurist
Self Employed
03.2020 - Current
Sales Associate
Cricket Wireless
06.2019 - 03.2020
Licensed Manicurist and Pedicurist
02-2019
Office Associate
Bealls Florida
06.2018 - 06.2019
Marketing Assistant
Touchpoint Management Services
06.2016 - 06.2018
High School Diploma -
Matanzas High School
08.2011 - 05.2015
Bachelor of Arts - International Business
Florida Atlantic University
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