Yluminada Garcia
The Bronx
Summary
Dynamic salon owner with extensive experience in client service and business management at Rachel Salon. Proven track record in enhancing customer satisfaction and implementing effective marketing strategies. Skilled in relationship building and operations management, successfully boosting client retention through exceptional service and tailored nail care solutions.
Additionally, I take care of my customer's and friend's children to supplement my income. I love children and want to make an impact on their life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Manicurist and Pedicurist
Rachel Salon
10.2023 - Current
- Managed daily salon operations, ensuring high standards of client service and satisfaction.
- Developed marketing strategies to enhance salon visibility and attract new clientele.
- Trained and supervised staff in service techniques and customer engagement practices.
- Implemented inventory management systems to track supplies and reduce waste.
Owner/Manicurist and Pedicurist
Owner: Iluminail Salon
06.2016 - 08.2023
- Established strong relationships with suppliers to negotiate favorable terms and pricing.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Analyzed customer feedback to improve services and enhance overall experience.
- Coordinated special events and promotions to boost salon revenue and community presence.
- Managed day-to-day business operations.
Manicurist and Pedicurist
Debbie Nail Salon
08.2012 - 05.2016
- Delivered high-quality manicures and pedicures, ensuring customer satisfaction through attention to detail.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Educated clients on nail care techniques and products, enhancing their overall experience.
- Assisted in inventory management, tracking supplies to ensure availability of essential products.
- Developed customized nail care plans based on individual client needs and preferences.
- Mentored junior staff in best practices for nail services and customer interaction.
- Implemented new sanitation protocols that enhanced hygiene standards within the salon environment.
- Collaborated with management to introduce seasonal service promotions, boosting client engagement and retention.
- Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
- Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
- Increased repeat business by building strong relationships with clients and consistently delivering exceptional service.
- Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.
Education
High School Diploma -
Salustio Morillo
Dominican RepublicSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
Accomplishments
- Grew customer base [Number]% by providing first-rate service.
- Maximized profits by reducing expenses, renegotiating contracts, and streamlining operations.
- Increased productivity by implementing multiple process improvements.
- Reduced complaints [Number]% with new customer service strategies.
Certification
- Licensed Manicuristand Pedicure (NYS)
- NYS, Office of Children and Family Services 15 HRS Training
Languages
Spanish
Native or Bilingual
Timeline
Owner/Manicurist and Pedicurist
Rachel Salon
10.2023 - Current
Owner/Manicurist and Pedicurist
Owner: Iluminail Salon
06.2016 - 08.2023
Manicurist and Pedicurist
Debbie Nail Salon
08.2012 - 05.2016
High School Diploma -
Salustio Morillo