Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Valentin

St. Petersburg,FL

Summary

Dynamic Receptionist Supervisor with a proven track record at INT Therapy Center, excelling in conflict resolution and customer service. Expert in scheduling and task delegation, enhancing operational efficiency. Recognized for maintaining confidentiality and fostering a positive environment, ensuring client satisfaction through effective communication and meticulous document management.

Overview

2021
2021
years of professional experience

Work History

Receptionist Supervisor

INT Therapy Center
  • Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
  • Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
  • Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.

Receptionist Supervisor

Yellow Cab Taxi Airports
04.2019 - 02.2021
  • Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
  • Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
  • Organized various events and meetings, ensuring seamless coordination of logistics and clear communication among participants.
  • Made schedules for employees and customers for pick up to and from destinations.

Receptionist Administrator

Wheelabrator Waste Managment
01.2015 - 03.2018
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.

Education

High School Diploma -

Hollins High School
Kenneth City, Fl
06-1994

Skills

  • Customer service focus
  • Task delegation
  • Document management
  • Meeting coordination
  • Answering phone in a timely manner
  • Strong leadership
  • Scheduling expertise

Timeline

Receptionist Supervisor

Yellow Cab Taxi Airports
04.2019 - 02.2021

Receptionist Administrator

Wheelabrator Waste Managment
01.2015 - 03.2018

Receptionist Supervisor

INT Therapy Center

High School Diploma -

Hollins High School

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