Melanie Valenzuela Colon
NEWYORK,NY
Summary
Dedicated professional with strong communication and problem-solving skills in customer service. Proven ability to resolve issues promptly and maintain client satisfaction in fast-paced environments.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Housekeeping Room Attendant
Holiday Inn Express Hotel
New York, New York
10.2022 - 11.2024
- Cleaned guest rooms and public areas to maintain hotel standards.
- Restocked supplies and linens to ensure availability for guests.
- Inspected rooms for maintenance issues and reported them promptly.
- Adhered to health and safety protocols while performing cleaning tasks.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
Customer Service Representative
Planet Fitness
New York, New York
11.2024 - Current
- Communicate professionally with clients to identify needs, troubleshoot issues, and provide effective solutions.
- Resolve customer concerns promptly while maintaining a positive and professional client experience.
- Document customer interactions and follow up on outstanding concerns to support timely resolution.
- Build positive client relationships through clear communication, attentive service, and consistent follow-through.
- Work effectively in a fast-paced environment while managing multiple customer needs and responsibilities.
Counselor
Ym & Ywha Of Washington Heights & Inwood
NEWYORK, NY
06.2026 - Current
- Supervise and support participants while maintaining a safe, welcoming, and organized environment.
- Follow organizational policies and procedures while managing multiple responsibilities in a fast-paced environment.
- Maintain cleanliness and organization of the facility, ensuring a safe and comfortable environment for participants and staff.
Education
Medical Assistant Program
Stepful
04.2025 - 09.2025
Politécnico Braulio Paulino
Santiago , Santiago Skills
- Administrative Support
- Customer Service & Client Relations
- Front Desk Operations
- Sanitation practices
- High-Volume Phone Support
- Customer Account Assistance
- Complaint & Issue Resolution
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Counselor
Ym & Ywha Of Washington Heights & Inwood
06.2026 - Current
Medical Assistant Program
Stepful
04.2025 - 09.2025
Customer Service Representative
Planet Fitness
11.2024 - Current
Housekeeping Room Attendant
Holiday Inn Express Hotel
10.2022 - 11.2024
Politécnico Braulio Paulino